Configure the checkout flow: header, steps, fields, consents, payment, and confirmation.
Settings > Checkouts > [Checkout] > Content
The checkout flow is built from a global header and footer, a step indicator, and a sequence of steps. Each step and section can be enabled, titled, and described. The steps run in this order:Contact → Delivery → Additional details → Payment → Confirmation.
The Contact step collects customer details through a dynamic form you assemble.
Form items
Add and order form items:
Standard fields — first name, last name, email, phone. Set each required or optional and override its label.
Customer profile fields — built-in fields that already exist on the customer profile, such as date of birth, billing address, and tax ID. Values save to the customer record. See below.
Custom fields — text, select, number, or checkbox inputs you define. Each custom field can be marked required and given a custom label.
Attributes — bind a field to an attribute. If the attribute’s resource is Customers, the value saves to the customer profile. If the resource is Orders, the value saves to the order and appears in the confirmation email.
Use the same row as previous option to place two fields side by side.
Checkout editor — Add field picker with the Customer fields group
Fields already placed on the form leave the picker — in the screenshot, Language and Company name are missing from the list because they are already on the Contact step.
Seven built-in fields from the customer profile can be collected at checkout. In the Add field picker they sit under Customer fields, next to the standard fields. Each value writes to the matching column on the customer record when the order is placed — these are profile fields, not attributes.
Field
Renders as
Date of birth
Date input
Billing address
Grouped address lines
Shipping address
Grouped address lines
Language
Dropdown of the languages TWICE storefronts support
Customer type
Dropdown — Individual or Business
Company name
Text input
Tax ID
Text input
Each field can be added once per checkout. Per field you set:
Required — the customer must fill it before continuing past the Contact step.
Label — replaces the default label above the field. Leave it empty to keep the default.
Placeholder — placeholder text inside the input.
Same row as previous field — place it beside the preceding field.
Billing address and shipping address render as a group of labelled lines rather than one input: Street address, then ZIP / Postal code and City side by side, then Country. The field’s label — yours or the default — sits above the group as a bold heading.
Storefront checkout — Billing address renders as labelled lines
The street line stands in for the whole address in configuration and validation. Your placeholder, the required marker, and the inline error all attach to it, so marking an address required means the customer must fill Street address — the ZIP, city, and country lines stay optional.
A select custom field renders as a dropdown at checkout. To configure one:
Add a custom field and set its type to Select.
Add at least one option. Each option has a name that is both the label customers see and the value stored on the order.
Option names must be unique (compared after trimming whitespace). Empty names are ignored.
At checkout, the dropdown includes a blank choice so customers can clear their selection if the field is not required.
The stored value is the option’s name string. If you rename or remove an option after orders have been placed, existing orders keep the original value. The old value still appears on those orders in the admin.
Consents
Add consent checkboxes:
Marketing consent — a system consent that saves to the customer’s marketing attribute.
Custom consents — your own consent text with a link to a policy document or an external URL.
Each consent can be marked required and given prefix and suffix text around the link.
Choose which fulfillment options the customer can pick: pickup, shipping, and delivery. Override the label for each, set the pickup method and pickup location, and configure the date and time schedule customers select from.
Select which payment methods appear: system methods (your connected providers) and any custom methods you have defined. Override method labels, and set the step’s title and description.
Manage the providers themselves under Payments settings. The Payment step controls which of your configured methods are offered in this checkout.
