Locations in TWICE Commerce

In TWICE, a Location (sometimes referred to internally as a service location) is any physical or logical place where commerce happens — a store, a warehouse, a fulfillment hub, a pickup point, or a service center. Every Stock Item belongs to a Location, every Order is fulfilled from a Location, and every Sales Channel can be enabled or disabled per Location. You manage Locations under Settings > Locations.

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What a Location is

A Location is the unit TWICE uses to scope physical operations. It carries: A Location does not directly hold inventory itself — Stock Items reference a Location, and the Location’s settings determine how that inventory can be sold and fulfilled.

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Per-Location settings

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Contact and address

Each Location has its own postal address, email, and phone number. These appear on customer-facing communication (order confirmations, receipts) and on the storefront when a Location’s public name is shown.

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Time zone

A Location’s time zone drives:

• How opening hours are interpreted (09:00 at a London Location is different from 09:00 at a New York Location)
• How order timestamps and rental periods display when staff view orders bound to that Location

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Opening hours

Opening hours come in three flavors: Closed days are marked explicitly rather than left empty. The storefront and checkout use opening hours to decide which pickup, return, and start times are selectable.

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Sales channels

For each Location you toggle which sales channels are enabled: Disabling a channel on a Location hides its inventory and Listings from that channel, even if the Location is otherwise active. Staff can always create orders against any active Location from the admin — admin order creation is not gated by a channel toggle. Read more: Sales channels overview

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Fulfillment rules

Each Location has two independent rule blocks:

• Order fulfillment — how orders leave the Location
• Order returns — how orders come back to the Location

Both can be enabled or disabled independently. When enabled, each rule block can use a shared configuration across all purchase types, or it can vary per purchase type. The purchase types are: For each purchase type and rule block, three methods can be toggled: Read more: Fulfillment

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Fulfillment hours

Fulfillment hours let you set separate pickup hours and return hours per Location, independent of opening hours. The storefront uses these as boundaries for booking start and end times — a customer cannot select a pickup time outside pickup hours, or a return time outside return hours. Each schedule (pickup and return) has three source modes: Pickup hours and return hours are configured independently. A Location can follow opening hours for pickups while using a custom schedule for returns, or apply different offset buffers to each.

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Auto-assign

The useAutoAssign toggle controls whether the allocation engine can automatically route new orders to this Location. With auto-assign off, the Location only fulfills orders that explicitly target it.

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Stock Items and Locations

Every Stock Item belongs to one Location at a time. When a Stock Item moves — through a transfer, a return at a different Location, or a manual reassignment — its Location field updates and that change is captured in the Stock Item’s Activity Log. Inventory tables can be filtered by Location, and pickers in checkout will only show inventory the customer can actually receive at their chosen pickup or shipping location.

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Multi-Location operations

A typical multi-Location setup looks like this: The auto-assign and fulfillment rules together determine which Location is picked for any given order — staff can always override during order creation.

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Channel availability per Location

The Online store toggle and the active state together determine where each Location appears: Inactive Locations are hidden from new order creation but remain available for historical reporting. Their Stock Items can be transferred elsewhere before deactivation.

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Transfers between Locations

Moving inventory between Locations is captured against each Stock Item with both source and destination IDs, and any transfer reservations show up on the Stock Item’s Activity Log. Native transfer workflows in Settings > Locations are evolving — until they ship, staff perform transfers by reassigning the Stock Item’s Location field directly. Read more: Common workflows — Inventory transfers

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Relationships

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Developer Reference

Locations are exposed as service-locations in the API.

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