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TWICE Commerce is an operating system for circular commerce — a complete platform built to handle the complexity of rental and resale businesses. Unlike traditional e-commerce tools designed for linear “buy once, sell once” models, TWICE is built around the unique demands of circular business models where products have lifecycles, inventory is serialized, and every item has its own journey.

Learn about our OS approach

Understand why we chose an operating system approach and how it adapts to your operations, not the other way around.

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Why TWICE Commerce?

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Built for circular commerce

Track every item through multiple lifecycles — from purchase through rental cycles, refurbishment, resale, and beyond. TWICE Commerce is built around products that move more than once.

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Serialized Inventory

Every unit is tracked individually with its own condition, location, income, expenses, and timeline. Whether managing thousands of rental units or curated vintage pieces, handle complexity at scale.

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Flexible by Design

Use dynamic attributes to structure your data exactly how your business works. No forced fields, no rigid workflows — configure TWICE to match your operations, not the other way around.

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Multi-Channel Ready

Sell, rent, and buy back inventory across your own online stores and retail locations — all synced in real-time to eliminate double-bookings and overselling.

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Supported sales models

Resales

Turn returns and secondhand goods into profit with condition tracking, multi-source inventory, and a refurbishment workflow that follows each item from intake to resale.

Rentals

Rent by the hour or by the season, with availability management, dynamic pricing, and automated fulfillment.

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Supported Operations

Beyond direct sales, TWICE handles the operational complexity that comes with circular commerce and product lifecycles:
Serve customers wherever they shop — online through your storefront or in-person at physical locations. Create orders in either channel against one inventory, so pricing and availability match whether customers browse online or walk into your store.
Keep inventory, pricing, and availability synchronized in real-time across all your sales channels. Whether you sell through your own online store or your retail locations — eliminate double-bookings and overselling with centralized control.
Build customer profiles that carry the full transaction history, preferences, and lifecycle value. Track every purchase, rental, return, and interaction to deliver personalized service and identify high-value customers.
Accept used products from customers, appraise their condition, and offer credit or cash. Track each trade-in through refurbishment and resale with full lifecycle documentation.
Process returns efficiently with unique item identification, condition appraisal, and automated routing (resell, refurbish, or liquidate). Track each returned unit individually to maximize recovery value.
Sell customer returns, demo units, or refurbished products as distinct SKUs with condition grading, item-level tracking, and transparent condition disclosure at checkout.
Transform excess inventory into profit. Identify and appraise dead stock, then route it through the right channel — liquidation sales, employee stores, or charitable donations with proper documentation.
Log and track maintenance events, costs, and service history for every individual item. Schedule preventive maintenance, monitor repair cycles, and calculate total cost of ownership across your fleet.
Manage inventory owned by third parties with separate ownership tracking, automated commission calculations, and payout workflows. Track consignor agreements, performance, and settlements.
Oversee large fleets of equipment across multiple locations. Track utilization rates, movement between sites, service schedules, and lifecycle metrics to optimize asset performance and ROI.

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Core Capabilities

TWICE Commerce provides everything you need to run your circular business:
Serialized, item-level tracking for every unit in your fleet.
  • Detailed item tracking with full lifecycle history
  • Income and expense tracking per item
  • Multi-location management with cross-location fulfillment
  • Timeline and audit logs for accountability
  • Dynamic attributes to structure data your way
  • Calendar view for availability planning
Read more: Stock Items • SKUs
Define your offering without limits — from simple rentals to complex bundles and purchase options.
  • Dynamic listings for any transaction type (bookings, rentals, sales)
  • Product variants grouped under single listings
  • Advanced price tables with seasonal rates and duration-based pricing
  • Smart collections for curated product discovery
  • Built-in SEO tools and multi-channel publishing
  • Customizable checkout flows per product
Read more: Listings • Collections
Sell online and offline with unified inventory and pricing.
  • Online Store: Fully hosted, mobile-responsive storefront
  • Retail POS: In-store order creation with instant inventory visibility
Read more: Online Store
Smarter fulfillment that handles both high-value and high-volume operations.
  • Smart auto-assignment based on your rules
  • Cross-location fulfillment and returns
  • Partial payments and flexible invoicing
  • Integrated documents and e-signatures
  • Calendar view for pickups and returns
  • Activity logs for full accountability
Read more: Order Lifecycle
Know your customers and their full transaction history.
  • Complete purchase and rental history
  • Integrated documents and signed waivers
  • Direct communication within TWICE
  • Customer segmentation and grouping
Read more: Customer Profiles
Organize and track work across your team with built-in task management.
  • Create tasks manually or automatically through workflows
  • Assign tasks to team members with due dates and priorities
  • Track task status and completion across projects
  • Link tasks to specific orders, customers, or inventory items
  • Get notifications for upcoming and overdue tasks
Not available yet. There is no committed release date.
Automate complex processes with visual workflow builder.
  • Trigger actions based on events (status changes, dates, conditions)
  • Send notifications, update inventory, create tasks
  • Connect to external systems via webhooks
Read more: Workflows
Track performance with built-in reporting.
  • Sales and rental performance reports
  • Accounting reports for financial compliance
  • Custom reports based on your data structure
Read more: Reports
Connect everything with a full REST API and webhooks.
  • Complete API for headless commerce
  • Webhook support for real-time integrations
  • Native integrations with payment providers, shipping, and more
Read more: API Documentation

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Getting Started

The launch path walks these steps as checklists, in the order they have to happen.
1

Sign up for a free trial

Register for a free trial to explore TWICE Commerce with no credit card required.
2

Set up your inventory

Import or create your first SKUs and stock items. See Bring in inventory and catalog.
3

Create your catalog

Build listings for your storefront or sales channels. See Listings.
4

Start selling

Connect payments, attach a checkout, and launch your store. See Make it sellable.

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Pricing

Pricing has two parts: a platform tier and per-location pricing. Both tiers include every feature, so the tier sets your payment commission and the services that come with it. Locations are billed at the same rate on every tier. Your bill is the tier fee plus the fee for each active location.

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Platform tiers

Both tiers are billed monthly, and both run the whole platform: inventory, catalog, orders, online store, checkouts, reporting, workflows, and the public API. Other transactional costs (API calls, SMS, storage) are charged at published rates on Standard and negotiated on Enterprise. What Enterprise adds:
  • Premium Onboarding for your account and every new location you roll out
  • Priority Support and Account Management
  • Regular roadmap reviews, with the option to order custom development
  • Enforced 2FA and SSO sign-in, and audit logs kept for at least 36 months
  • Negotiated payment commission and transactional rates

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Per-location pricing

Locations are priced separately from your tier, at the same rate on every tier: your first two locations are €99/mo each (50% off), then €199/mo for each additional location.

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Onboarding and support packages

Onboarding is a one-time charge. Run it yourself for €0 with the launch guides, take Guided at €999 for account configuration, data migration, website implementation, and staff training, or take Premium at €1,990, which adds five customizations of your choice and 30 days of Priority Support after launch. Support is monthly and optional. Self-service at €0 covers the product docs and email support. Priority Support at €99/mo answers by email within one business day and adds live chat. Account Management at €999/mo adds a named account manager for four hours a month. Enterprise includes Premium Onboarding, Priority Support, and Account Management.

Compare tiers and current pricing

See the latest tiers, location pricing, and add-ons.

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Work with a TWICE Partner

Agency Partners

Work with certified agencies to build and optimize your TWICE operations, from initial setup to custom integrations.

Solution Providers

Access specialized solutions built on TWICE, including marketplace integrations, automated workflows, and vertical-specific tools.

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Get Help

  • Documentation — You’re already here! Use these docs to learn concepts, navigate the product, and follow step-by-step guides.
  • Customer support — Access live chat and email support directly within the TWICE Admin interface.
  • Video tutorials — Watch our growing library of video tutorials on YouTube.
  • Community — Connect with other TWICE users, share best practices, and get inspired by how others use the platform.

Understand the OS Approach

Learn why TWICE is built as an operating system and what that means for your business.

Explore Key Concepts

Dive into the thinking behind inventory, catalog, orders, and customer management.

Navigate the Product

Learn what each view, page, and tab in the TWICE Admin is used for.

What's New

Release notes and recent changes.