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Order fulfillment and return tab showing logistics details

Orders > [Order] > Fulfillment & Return

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See Visibility & Permissions for details.

Open in TWICE Admin

orders/[order-id]/fulfillment-and-return

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Primary Purpose

The Fulfillment & Return tab manages all logistics for an order — pickup times, delivery arrangements, and return scheduling for rentals.
Set pickup times, locations, and special instructions for customer collection or delivery handoff. Admin users can schedule pickups outside the location’s configured fulfillment hours — the storefront enforces those hours, but the admin does not.
Monitor delivery status, carrier information, and estimated arrival times for shipped orders.
Schedule return pickups, set expected return dates, and track return completion for rentals.
Document delays, reschedule appointments, or arrange alternative fulfillment methods when needed.
Orders can be fulfilled through in-store pickup, local delivery, or shipping depending on business model and customer preference.
Rental orders require return scheduling and tracking to ensure items come back on time and in good condition.

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Visibility and Permissions

Access to this view is controlled by your .