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Order comments tab showing team notes

Orders > [Order] > Comments

This view can look different dependent on your user role.
See Visibility & Permissions for details.

Open in TWICE Admin

orders/[order-id]/comments

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Primary Purpose

The Comments tab provides a space for team members to add internal notes, flag issues, and coordinate order handling.
Document special requests, handling instructions, or important context for team members.
Use comments to communicate between fulfillment, customer service, and management teams.
Document problems and their solutions for future reference and quality improvement.
Create a chronological record of decisions and actions taken on the order.
Here are a few key concepts of TWICE Commerce that relate to Order Comments.
Comments are internal team notes, separate from customer-facing messages and notifications.
Each comment is timestamped and attributed to the team member who created it.

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Visibility and Permissions

Access to this view is controlled by your .