Order Payment - TWICE Commerce

View Payment History

See all payments received including method, amount, timestamp, and transaction IDs.

Process Refunds

Issue full or partial refunds against a payment. A refund is recorded as its own payment with its own receipt number; it does not change the order’s line items or release reserved stock.Read more: Refund an order

Manage Outstanding Balances

Track unpaid amounts and record offline payments. Collecting is manual: issue a new checkout link or record a manual payment. TWICE does not send payment reminders for an unpaid order, and invoices outside subscriptions carry no payment terms or due dates.Read more: Take payment and deposits

Handle Payment Issues

Resolve failed transactions, update payment methods, or adjust billing as needed.

Create a Checkout Link

Send checkout link drawer: two of three lines ticked at their remainder, the third at 0.00, and the button totalling 60.00 — Order > Payment: 2 items > Send checkout link

Open the order, press Payment and choose Send checkout link. Tick line items on the order first and the button reads Payment: 2 items; the drawer then starts with those lines at their remainder and every other line at zero. With nothing ticked, every line that still owes something starts at its full remainder.Amount to collect shows the order’s Order total, Paid and Unpaid, then lists what the link can collect in two groups:

Group	What it holds
Uncollected items	Order line items that still owe something. A line paid in full is not listed.
Open invoices	Lines on invoices already issued, grouped per invoice. Subscription plan lines collect here, not as order lines — a subscription’s money lives on the invoices its cycles mint.

Each row carries an Amount to collect field, capped at what that line still owes. The figure on the button is the sum of those fields.To set one figure across several rows at once, press Apply to selected items above the list. Type the figure, use the toggle to read it as money or as a percentage, and press Apply. It fills the ticked rows in both Uncollected items and Open invoices, in proportion to what each still owes.

You enter	What lands on the rows
`50` with % selected	Half of the ticked rows’ combined balances, split between them
`200` with the currency symbol selected	200 split between the same rows, capped at what they can still take

A percentage is of those balances rather than of the order total, and a money figure is the pool to spread rather than an amount per line. The fill reads the balances every time, so applying 50% twice still collects 50%. Rows you untick keep their zero, and every field the fill writes stays editable.A line left at zero is not in the link. A link scoped this way shows the customer only the lines you gave an amount to — an order whose other lines are already paid produces a link for the unpaid line alone.Leave every line at its full remainder on an order where nothing has been paid and the link covers the whole order instead, with each line collecting whatever is still owed at the moment the customer pays.An amount you type is a ceiling, not a fixed charge:

Line kind	What the customer is charged
Order line item	The lower of your amount and what the line still owes when they pay. A payment recorded in the meantime shrinks it.
Invoice line	The lower of your amount and the remainder recorded when the link was created. An invoice line’s remainder only shrinks, so the recorded figure is a safe ceiling. A withdrawn invoice collects nothing.

Setting any per-line amount also removes the discount-code field from the customer’s checkout. Codes are offered only on a link that collects every line in full, on an order carrying no discount yet.The rest of the drawer:

Contact details — the recipient’s Email. Leave it empty to create the link without sending it, then copy the link from the table below.
Available payment methods — Online payment methods and Manual payment methods, each with the individual methods you allow. Manual methods are unavailable on an order with an automatically charged subscription and no saved card, since they cannot store one.
Checkout behaviour — Save or update payment card has the customer enter a card that is stored for later charges. It works with nothing to collect: the button then reads Create card setup link. It needs an online card method selected. Auto-expire takes a date under Link expiration; the link stops working at the end of that day in your timezone.
Comment — text included in the email to the customer.

The button reads Create checkout link: €120.00, or Send checkout link: €120.00 once an email is filled in. A link has to do something — collect a positive total, save a card, or both — and an archived order takes no new links.

Manage Checkout Links

Checkout links table with an Active link and the row menu open on Revoke link — Orders > [Order] > Payments — Checkout links

The Checkout links table lists every link issued for this order: Link ID, the link itself, Status, Email, Created, Expires, and Comment. A link with no scheduled expiry shows Never.Status is one of four:

Status	What it means
Active	The link opens and can be paid.
Expired	The scheduled expiry has passed.
Revoked	You took the link back, or the order was archived.
Used	The customer already paid through the link.

To take back a link that should no longer be payable, open the three-dots menu on an Active row and choose Revoke link. The confirmation states what happens: “The customer will no longer be able to open or pay this link. This cannot be undone.”Only active rows offer the action — an expired, used, or already revoked link has no menu, and the server refuses a revocation of one, so a link keeps whichever end state it reached first. If a refusal comes back, the table reloads and the chip corrects itself.A customer who opens a revoked link sees Link no longer active: “This payment link has been cancelled by the store. If you still need to pay, please contact the store for a new link.” A customer who already had the checkout page open cannot confirm payment either.Payments taken before the revocation stand — revoking stops further payment, it does not refund what was collected.Revocation is one-way. To collect again, create a new link; reopening or unarchiving the order does not bring the old one back.

Related concepts

Payment Methods

Orders can accept various payment methods: credit cards, digital wallets, bank transfers, or cash payments.

Deposits & Installments

An order may require a deposit, with the final payment collected after return and inspection.

Visibility and permissions

Take payment and deposits

Collecting, splitting a total, and the deposit round trip.

Refund an order

Sending money back, in full or in part.

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Order - Payment

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