Customers > [Customer] > General
This view can look different dependent on your user role.
See Visibility & Permissions for details.
See Visibility & Permissions for details.
Open in TWICE Admin
customers/[customer-id]/general
Primary Purpose
The General tab contains core customer information including contact details, account status, and profile data.Manage Contact Information
Manage Contact Information
Update customer name, email, phone number, and addresses for communication and fulfillment.
Set Account Status
Set Account Status
Set the customer status to active (appears in lists and assignment flows) or archived (retained in the system but hidden from default views).
Manage Profile Fields
Manage Profile Fields
Edit built-in profile fields — customer type, company name, tax ID, date of birth, and communication language. Custom are managed on the separate Attributes tab.
Track Customer Groups
Track Customer Groups
Assign customers to for segmentation and personalization.
Related Concepts
Here are a few key concepts of TWICE Commerce that relate to Customer General.Customer Accounts
Customer Accounts
Registered enable faster checkout, order history, and personalized experiences.
Data Privacy
Data Privacy
Customer data is protected according to privacy regulations, with appropriate access controls and retention policies.
Visibility and Permissions
Access to this view is controlled by your .- Visibility
- Permissions