Customers > [Customer] > Activity Log
This view can look different dependent on your user role.
See Visibility & Permissions for details.
See Visibility & Permissions for details.
Open in TWICE Admin
customers/[customer-id]/activity-log
Primary Purpose
The Activity Log provides a complete audit trail of all changes made to the customer record.Track Profile Changes
Track Profile Changes
See every modification to customer data including contact updates, status changes, and attribute modifications.
Monitor User Actions
Monitor User Actions
View which team members performed specific actions on the customer record.
Review Customer Journey
Review Customer Journey
Understand the complete history of interactions and updates to the customer profile.
Maintain Compliance
Maintain Compliance
Keep an immutable audit trail for data privacy compliance and dispute resolution.
Related Concepts
Here are a few key concepts of TWICE Commerce that relate to Customer Activity Log.Immutable Records
Immutable Records
Activity log entries cannot be modified or deleted, ensuring audit trail integrity.
Data Privacy
Data Privacy
Activity logs help demonstrate GDPR compliance by tracking data access and modifications.
Visibility and Permissions
Access to this view is controlled by your .- Visibility
- Permissions