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Customer orders tab showing order history

Customers > [Customer] > Orders

This view can look different dependent on your user role.
See Visibility and permissions for details.

Open in TWICE Admin

customers/[customer-id]/orders

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Primary purpose

The Orders tab displays the complete order history for a customer, enabling relationship management and insights.
See all past and current orders with dates, statuses, and total values.
Identify favorite products, order frequency, average order value, and seasonal trends.
Calculate total revenue generated by the customer across all orders.
Jump directly to any order for detailed review or to address customer inquiries.
Here are a few key concepts of TWICE Commerce that relate to Customer Orders.
Order history enables calculation of CLV metrics for marketing and retention strategies.
Track order frequency and repeat purchase behavior to identify loyal customers.

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Visibility and permissions

This tab is gated by customers:customer_orders, in the four operations — , , and . All four system roles — Owner, Admin, Manager and Member — hold every operation on this. For what each operation means and the full role matrix, see Users & Roles.

Read a customer's history

Reading this tab together with Listings and Stock Items.