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Bring the stock and customers you already have into TWICE. Build the offers customers buy at the next step. Do not start until Set up your business is finished. Imports attach to locations, attributes and tax rates, and an import run against a half-built foundation has to be redone.

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Get your stock in

Pick your source, because it decides the work: Get your stock into TWICE covers all three sources, what the import creates alongside your items, and how to reconcile the result. Done when: your stock is in TWICE and the count matches what you exported.

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Bring your customers across

Export your customer list from your old system and import the profiles before you launch, so a returning customer is recognised rather than re-created. Customer records rarely migrate automatically, and a list worth keeping carries order history, contact details and marketing consent. Check what consent you actually hold before importing it. An email address carrying across does not carry the consent with it.
Use Import customers and Handle a data request until a dedicated guide lands.
Done when: your customer list is in, or you have decided deliberately not to bring one.

Get your stock into TWICE

The three routes in, and the checks that catch a bad import early.

Launch path

The whole path, in order.

Set up your business

The previous step, which this one depends on.

Build your catalog

The next step: turning stock into things a customer can buy.

Inventory guides

Every inventory task, in full reference detail.

Catalog guides

Every catalog task, in full reference detail.