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settings/archived-assets
Open the archived order and unarchive it to bring it back into the Orders table. It comes back closed, and the stock and checkout links that archiving released stay released. Archiving and Deletion explains what unarchiving does not restore.

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Prerequisites

Required permissions: Create and edit orders to unarchive an order (orders:order_summary:manage), which every built-in role holds. See Users & Roles.
Have ready before you start:
  • The order’s number or the customer’s name, to find the order among the archived ones.

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The walkthrough

1

Open Archived assets

Open Settings → Archived assets. The page lists every kind of record you can archive, grouped by area.
The Archived assets page, with the Orders & Customers card and its Orders row highlighted
2

Open the archived orders

Click Orders under Orders & Customers. A table of archived orders opens.To unarchive several orders at once, select their rows and click Unarchive above the table, then Unarchive in the dialog.
The table of archived orders under Archived assets, with one order's row highlighted
3

Open the order

Enter the order’s number or the customer’s name in Search all orders, then click the order’s row. The order opens, with This asset is archived at the top and Unarchive beside it.
An archived order open, with This asset is archived and the Unarchive button highlighted
4

Unarchive it

Click Unarchive on the banner. The banner gives way to This order is closed, and the order is listed in the Orders table again.
The unarchived order, with the This order is closed banner and the Completed status chip highlighted
5

Check the stock it held

Check the top of the order. Where archiving released units the order was still holding, Unavailable stock items shows above it, and each of those units needs reassigning before the order can go ahead.
The unarchived order, with the Unavailable stock items banner at the top highlighted

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How do I know it worked?

  • This order is closed shows at the top of the order, and the status chip reads Completed, or the closed state your account names.
  • The order is listed in the Orders table again.
  • Its checkout links still read Revoked on the Payments tab.
To sell it again, reopen the order, put units back on its lines as Resolve a stock item conflict shows, and send a new checkout link.

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Troubleshooting / common pitfalls

An archived order is read-only. Unarchive it first, then reopen it. See Archiving and Deletion.
Archiving released the order’s holds, and unarchiving does not recreate them, because other orders may have taken the units since. Reopen the order and reassign each unit. See Stock Item Conflicts.

Archiving and Deletion

What unarchiving brings back, and what it does not.

Cancelling an order

Every walkthrough for standing an order down.

Archive an order

Take an order out of the Orders table.

Reopen an order

Make a closed order editable again.

Resolve a stock item conflict

Put units back on lines that lost their hold.

Archived Assets

Everything archived, by type.