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An order showing the Unavailable stock items banner

Orders > [order], the conflict banner

Open in TWICE Admin

orders
Clear a conflict by putting the order’s line back on a unit it actually holds. A conflict means the order points at a unit whose reservation is gone: on paper the item is committed, and in inventory nothing is keeping anyone else off it. Work them as a routine rather than a reaction. Conflicts block nothing, the order processes, and the table looks normal apart from a banner, so nobody finds out until someone goes to fetch the item and it is not there. For what a conflict is and the five conditions that raise one, see Stock Item Conflicts.

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Prerequisites

Required permissions: orders:order_stock_items in view and manage to reassign units, and orders:order in view to find the affected orders. All four system roles (Owner, Admin, Manager and Member) hold these. See Users & Roles.
Before you start:
  • Check which locations you have selected. The conflict count and banner are scoped to your selected service locations, so a clean-looking table can hide conflicts at a site you are not currently viewing.
  • Know your window. Treat conflicts on orders picking up today as urgent, and give one three weeks out a proper replacement.

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The walkthrough

1

Find every affected order

Take any of three routes into the same set, on the Orders table:Work from the filtered list rather than order by order. Expect conflicts in batches, because one archived unit takes every future booking that pointed at it with it.
2

Open the order and go to the units

Look for the red Unavailable stock items banner, which reads Some stock items are not available anymore. and puts an error badge on the Stock Items tab.Open that tab. The affected items are highlighted, and the rest of the order is untouched and needs nothing.
3

Tell the two kinds apart

Open the drawer for a flagged item and read the Current row’s Availability chip in Change stock item. Do not skip this diagnostic:
4

Trust the chip on a conflicted item

Trust the chip here specifically because the item is in conflict. Normally the current unit is shown as available-to-keep, discounting its own hold. On a conflicted item there is no hold to discount, so what you see is the real availability.
5

Put it on a clean unit

Pick a row in Change stock item that is both Available and, ideally, a Full match. Click it, or use Switch to →.Watch the flag clear, because the reservation is created as soon as you assign. Prefer a full match where one exists: choosing a Partial match or No match unit is allowed, since availability is the only hard gate, but you are already recovering from a surprise.Assign and swap stock items covers the candidate list in full.
6

When there is no clean unit, decide rather than defer

Pick one of four when every candidate is Committed, because the conflict does not go away on its own and the order will still be short at the counter:Never leave it. The flag is the only warning the order will give you.
7

Confirm the order is clean

Check the order: the red banner is gone and the Stock Items tab badge is back to normal. Check the Orders table too, where Has conflicts now reads No and the reference chip is no longer highlighted.Then re-check the filtered list. Watch the count drop as you clear each order, and the banner disappear when the last one at your selected locations is done.

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How do I know it worked?

  • No banner on the order, and no error badge on its Stock Items tab.
  • Every unit’s Current row reads Available in its drawer, so each one holds a real reservation again.
  • Has conflicts is No for the order on the Orders table.
  • The conflicts banner is gone from the top of the table, for your selected locations.

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Troubleshooting / common pitfalls

Cause: the count and banner are scoped to your selected service locations, so clearing every conflict at one site removes the banner while another site still has them.What to do: switch locations and check again. Make this a pass over each location on a multi-site operation, rather than a single look.
Cause: almost always an archive. Archiving a stock item, or a SKU, which takes its items with it, releases that unit’s future holds while the orders pointing at it stay live.What to do: work the filtered list, because each affected booking needs its own replacement unit. Read the archive confirmation, which counts the affected bookings before you confirm. See Archive stock items.
Expect that. Archiving released the order’s holds deliberately, because it was not being fulfilled and the capacity returned to the pool. Its items were then in the same shape as a conflict, suppressed only because the order was not live.What to do: reassign every item. Unarchiving makes the order live again without recreating the holds, so the order is not restored to the state it was archived in.
Cause: a real double-booking with no spare capacity. Two commitments exist for one unit and only one can be honoured.What to do: move dates, pull from another location, substitute, or talk to the customer. Deciding which order keeps the unit is a business call the admin will not make for you.
Do not. Conflicts block nothing, so you can, but the item may not be there when the customer arrives and by then every alternative is worse.A conflict found three weeks out is a swap. The same conflict found at the counter is a refund.
No. A conflict clears when you reassign the unit, when the order reaches a terminal state, or when the order is archived. TWICE detects them and keeps showing them, and it does not repair them.Note that assignment itself is handled gracefully where capacity allows: an existing booking may be moved to another physical unit to free the slot you need. Expect that as part of the assignment you make rather than instead of it.

Stock Item Conflicts

What raises a conflict, and the conditions behind the flag.

Assign and swap stock items

The candidate list, rule matching, and scanning.

Work out what is available

When every candidate comes back committed.

Edit an order

Moving the dates when no unit can be freed.