Stock Item Conflicts

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Definition

A stock item conflict occurs when a stock item is assigned to fulfill an order but no longer holds a valid reservation in the inventory system. The item is committed to the order on paper, but the underlying unavailability record that blocks other bookings from claiming it is missing. Conflicts require attention because the conflicted item may have been double-booked or its reservation was cleared by another operation. Until resolved, the order’s fulfillment is at risk.

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When does a conflict occur?

A stock item on an order is flagged as conflicting when all five conditions are true:

1. The item is assigned to an inventory article (it references a specific physical item)
2. The item has no resolved unavailability reservation (the hold that blocks competing bookings is missing)
3. The rental period has not ended (the return date is in the future or not set)
4. The item is not in a terminal state (not returned or cancelled)
5. The parent order is live (not archived and not deleted)

Common causes:

• A scheduled event or maintenance window cleared the item’s unavailability
• The item was manually unassigned from its inventory article and reassigned
• A capacity reallocation moved the reservation to a different slot
• The stock item was archived, which releases its future holds — the archive confirmation counts the affected bookings before you confirm, and each one needs a replacement unit

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Archiving an order clears its conflicts

Archiving an order releases its future holds: the order will not be fulfilled, so the capacity goes back into the pool. That leaves the order’s stock items without a reservation — the same shape as a conflict, but expected cleanup rather than something to resolve. The fifth condition is what keeps the archive’s own cleanup from surfacing as a conflict. An archived or deleted order’s stock items are suppressed everywhere conflicts appear:

• The Orders table banner and Has conflicts column
• The order detail banner
• The Stock Items tab badge

Bringing the order back with Unarchive makes it live again, and its stock items surface as conflicts once more. The released holds are not recreated, so each item needs a reassignment. Archiving the stock item is the opposite case. It releases the item’s future holds while the orders holding it stay live, so those orders are flagged with conflicts and each needs a replacement unit.

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Where conflicts appear

TWICE Commerce surfaces conflicts in two places in the admin.

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Orders table

When any orders have stock item conflicts, a warning banner appears at the top of the Orders table:

Some orders have conflicts — N orders have stock items that need attention.

Click View orders on the banner to filter the table to only orders with conflicts. You can also:

• Filter the Has conflicts column to Yes to find affected orders
• Group by the Has conflicts column to separate clean orders from those needing attention
• Spot conflicted orders by their highlighted order number (error-colored background on the order number chip)

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Order detail page

On an individual order, a red banner appears when any assigned stock item is in conflict:

Unavailable stock items — Some stock items are not available anymore.

The Stock Items tab highlights the affected items with a red badge. Open the tab to see which specific items need reassignment.

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Resolving conflicts

To resolve a stock item conflict:

1. Open the affected order
2. Go to the Stock Items tab — items with conflicts are highlighted
3. Open the stock item drawer for a conflicted item
4. Use the Change stock item section to swap the item for an available alternative
5. TWICE Commerce shows availability status for each candidate item, so you can pick one that does not conflict with other orders

When you assign a new stock item, TWICE Commerce creates the unavailability reservation automatically. The conflict flag clears once every stock item on the order holds a valid reservation. For the routine — finding every affected order, telling a missing hold apart from a real double-booking, and what to do when no unit is free — see Resolve a stock item conflict.

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Capacity-aware resolution

When resolving conflicts that involve capacity-constrained inventory, TWICE Commerce uses a capacity-aware approach:

• If a slot is already free for the requested period, the new reservation is created without disturbing other bookings
• If reallocation can free a slot (moving another booking to a different physical item), the swap is performed automatically
• Only when no slot can be freed does TWICE Commerce flag overlapping reservations that need manual intervention

This minimizes disruption to existing bookings when resolving conflicts.

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FAQs

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