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Each guide below walks one task from start to finish. For what a single view or tab does, see Orders under Navigating in TWICE; for how the data is modelled, see the Order Types and Order Lifecycle concepts. An order is one agreement with one customer, and it moves through the same shape whichever way it was created — in the admin, from the storefront, or through the API. These guides follow that arc: opening it, changing it while it is live, settling what is owed, and closing it when the goods come back.

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Creating orders

Opening an order and getting the right things on it. Guides for taking an order in admin, group orders, and buybacks and trade-ins are in progress.

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Changing an order

Editing a live order without breaking the reservations behind it. Guides for editing an order, assigning and swapping stock items, and resolving stock item conflicts are in progress.

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Money

Charging, holding, refunding, and invoicing. Guides for taking payment, deposits and installments, refunds, and invoicing a customer are in progress.

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Closing an order

Returns, cancellations, and the day-to-day handover routine. Guides for handling late, damaged and partial returns, cancelling or archiving an order, and working the day’s pickups and returns are in progress.