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Pick the stage the order is at, and work the guide for it. An order is one agreement with one customer, and it moves through the same shape whether it was created in the admin, from the storefront, or through the API. For what a single view or tab does, see Orders. For how the data is modelled, read the order types and order lifecycle concepts.

Creating orders

Open an order and get the right things on it.

Take an order in admin

The whole arc over the counter: create, customer, items and dates, payment, handover, close.

Changing an order

Edit a live order without breaking the reservations behind it.

Edit an order

Moving dates, adding and removing items, and reconciling the stock and money the edit leaves behind.

Assign and swap stock items

Putting the right physical unit behind a line, with auto-assign, the candidate list and scanning.

Resolve stock item conflicts

Finding and clearing orders whose assigned stock has lost its reservation.

Money

Charge, hold, and refund.

Take payment and deposits

Checkout links, manual payments, collecting part of a total, and the deposit round trip.

Refund an order

Sending money back by line item or by amount, and what a refund leaves untouched.

Closing an order

Take the goods back, and stand down the orders that will not happen.

The day's pickups and returns

Building the working views your counter runs from, including the overdue list nothing flags for you.

Handle a return

Partial, late and damaged returns, and charging for them.

Cancel or archive an order

Standing an order down when there is no cancel button, and what archiving releases.