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Open in TWICE Admin

orders
Change the dates when a customer moves an order that has not started. The line keeps its price unless you take the list price for the new dates when you save. Order Lifecycle explains what each stage of an order lets you change. Follow Extend an order instead to give an order in progress a later end and collect the difference.

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Prerequisites

Required permissions: Create and edit orders. Owner, Admin, Manager and Member all hold it. See Users & Roles.
Have ready before you start:
  • The new dates and times the customer asked for.
  • Which price to charge: the one the customer was quoted, or the list price for the new dates.
  • An order that is not closed. Reopen a closed one first. See Reopen an order.

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The walkthrough

1

Open the order

Open Orders and find the order. Check the location selector in the top-left corner first if your account has more than one location, because the table lists only the orders of the location it shows. The order opens on its Summary tab.
The Orders table on the All tab, with one order's row highlighted
2

Open the line item

On the order’s Summary tab, click the name of the item whose dates change. The Edit line item panel opens on the right with the line’s dates and price.
An order's Summary tab, with the name of the paid line item highlighted
3

Pick the new start

Open Start and pick the new date in the calendar, then the time in the list beside it. On a sale, the field is Sales date. Past days stay selectable. When the line’s Purchase option has a fixed length, End moves with the start.
The Edit line item panel with the Start field and its calendar and time list highlighted
4

Pick the new end

Open End and pick the new date, then the time. Skip this on a sale, which has no end. A date that is not free turns the field red, and it reads “Selected end date is not available”.
The Edit line item panel with the End field and its calendar and time list highlighted
5

Save the change

Click Save at the bottom of the panel. When Unit price still matches the list price for the new dates, the panel closes and the change is saved. When the two differ, “Unit price differs from list price” opens with the Manual unit price and the “List price for selected dates”.
The Unit price differs from list price dialog, with its title and the Manual unit price and List price for selected dates rows highlighted
6

Choose the price

Click Apply list price to charge the catalog price for the new dates, or Apply manual price to keep the price the line had. Either one saves the change. Cancel takes you back to the panel with nothing saved.
The Unit price differs from list price dialog with the Apply list price, Apply manual price and Cancel buttons highlighted
7

Check the line

Check the line on the Summary tab. It shows the new dates and the price you chose. When the price went up on a paid line, its payment chip reads Partially paid, and the Payments card on the right shows what is still unpaid.
The line item at its new dates, its Partially paid chip and the Payments card highlighted on the Summary tab

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How do I know it worked?

  • The line shows the new dates on the Summary tab.
  • Its price is the one you chose: the old one with Apply manual price, or the list price for the new dates with Apply list price.
  • The order total and the Payments card match what you mean to charge.

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Troubleshooting / common pitfalls

The order is closed, and This order is closed shows at the top. Reopen it first, as Reopen an order shows.
Something else holds the item over the new dates: another order, a buffer, a reservation, or another line on this same order. The line’s own hold never blocks it. See Editing an existing line item, and Check availability to find what holds it.
The new price is higher than what the customer paid, and a change moves the total, not the payments. Collect the difference, or set Unit price back to the quoted price and save with Apply manual price. See Payments.

Order Lifecycle

What each stage of an order lets you change.

Changing an order

Every walkthrough for changing an order a customer already has.

Extend an order

A later end on an order in progress, with a checkout link for the difference.

Order Line Items tab

Backdating, pickup times and the price dialog in full.

Listing Availability

What the check counts when you move a line’s dates.