Recommerce OS vs linear commerce
Linear commerce assumes a one-way path that ends at shipped. Recommerce is circular. After pick, pack, ship comes receive, inspect, refurbish or maintain, restock, and then fulfill again. This loop reshapes how orders, items, and availability must be modeled and automated.
Linear flow
- Pick, pack, ship as a single fulfillment event.
- One primary status and limited post-ship tracking.
Recommerce lifecycle
- Multi-stage orders with dates for return received, inspection, maintenance start and end, and restock.
- Item-level events across usage, damage, service, and resale readiness.
- Availability that adapts when items are in transit, under repair, or awaiting inspection.
- Costs and condition updating after each cycle for accurate margins.
Data and ops requirements
- Reverse logistics workflows and triage decisions.
- Maintenance and refurbishment work orders tied to items.
- Item identities and serials with audit trails.
- Cross-channel sync for online store, POS, and marketplaces.
- Reporting on utilization, aging, turns, and margin per item.
How TWICE Commerce helps
- Multi-event order timelines for circular operations.
- Item-level availability with rules and buffers.
- Maintenance and refurbishment linked directly to inventory.
- Unified sales channels with real-time sync.
- Dashboards for profitability, utilization, and stock health.
Design for loops, not lines, to run rentals, resale, and subscriptions with accurate promises and profitable operations.
