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inventory/stock-items
Prerequisites
Have ready before you start:
- The new code, typed or on a label you can scan. No other stock item in your account may carry it. See Stock codes.
The walkthrough
1
Open the stock item
Open Inventory → Stock items. With more than one location, check the location selector in the top-left corner first, because the table lists only that location’s stock. Type the item’s name or one of its codes in the search box above the table, and click its row. The stock item opens on its General tab.
2
Click into Item Code
Find Item Code in the main card of the General tab, under Item Name. Each code the unit answers to is a grey chip in the field. Click in the field after the last chip.
3
Add the new code
Type the new code and press Enter, or scan its label while the cursor is in the field. The code becomes a chip beside the others. Validating codes… shows under the field while the code is checked against your other stock items, and a bar with Save changes appears across the top of the page.
4
Remove a red chip
Wait for Validating codes… to clear. A red chip is a code another stock item already carries, or one listed twice, and the line under the field counts it. Click the cross on a red chip to remove it, because a code in use elsewhere cannot be saved.
5
Remove a code you are replacing
Skip this step to keep every code. To retire an old code, click the cross on its chip. The unit stops answering to it once you save, and the code is free for another stock item.
6
Save the change
Click Save changes in the bar across the top of the page. The bar closes and the chips stay as you left them. Discard in the same bar undoes every change since the last save.
How do I know it worked?
- The new chip is in Item Code when you reload the stock item.
- A scan of the new code finds the unit. From any page except an order, the scan adds the unit to the Scanned items drawer.
- A code you removed finds nothing when scanned, unless another stock item has taken it since.
Troubleshooting / common pitfalls
Scanning the label added nothing to the field
Scanning the label added nothing to the field
The field reads a scan only while the cursor is in it. Anywhere else on the page, the scan looks the code up instead. Click in Item Code and scan again. See Stock codes.
A chip turns red
A chip turns red
Another stock item already carries the code, or it is listed twice on this one. Codes are unique across your whole account, so remove the chip, or take the code off the other stock item first. See Stock codes.
The new code does not scan
The new code does not scan
A scan matches a code exactly, character for character, once spaces at either end are trimmed. Compare the printed label with the chip, and check that the scanner adds no prefix or suffix. See Stock codes.
Related articles
Stock codes
How one unit answers to several codes, and what a scan of each kind of code does.
Scanning and editing stock
Every walkthrough for scanning stock items and changing them in bulk.
Scan stock items
Collect units by their codes and act on the pile.
Register stock items
Set the codes when you add new units.
Stock item General tab
The fields on the General tab, Item Code among them.