What Happens When Customers Return Rental Items to a Different Location?

If your rental model allows customers to pick up from one location and return to another, it opens up great flexibility—but also introduces operational complexity.

Key challenges to solve:

  • Your inventory system must understand that items will move between locations
  • Availability calculations need to factor in future location shifts
  • You’ll likely face item imbalances—where one store empties out, and another fills up

Solving this may require:

  • Internal rebalancing of inventory
  • Automated triggers for transfers
  • Or even customer incentives to return items to specific locations

TWICE is built to handle all of this—with future visibility, location-aware availability, and logic for balancing supply across locations.

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