TWICE Commerce 2.0 for Resale: From Serialized Intake to Smart Listings

Karri: Let's say that I'm a resale business. I might have product returns I want to sell or I'm purchasing second-hand items, doing some refurbishment, and I'm interested in TWICE Commerce. I sign up—what does TWICE 2.0 provide, and how do I get started?

Tuomo: The first key capability is intake. When you purchase or receive product returns, you register them in inventory as individual items. That doesn't mean you must productize them one by one, but you keep a record for every return at an item level: how much you paid, the condition, the seller or manufacturer—so you clearly understand your supply. This data later improves your purchasing decisions for both new and used stock.

Tuomo: After intake, you have a serialized inventory with individual visibility. Each item can be valued and condition-graded independently. Then you decide how to productize them by creating listings. You can create a unique listing per item, or package multiple items under one listing—e.g., a single iPhone 15 listing with variants like “good as new,” “slightly scratched,” and “heavy usage,” each with its own price. You link listings to inventory via attributes like condition grading, so productization stays dynamic and flexible.

Tuomo: Intake is fast. You can snap a photo and our AI recognizes the item and creates key attributes. From there, it's quick to create listings that point to those items and publish them in the online store we provide out of the box. As a resale operator: quick registration, easy productization, and you're online immediately with TWICE.

Karri: Sounds great—especially snapping a photo and having item-specific photos. What about merchants who refurbish? Say they buy an iPhone 15 for $300 and replace the battery and screen. Is that data visible in TWICE and counted toward profitability?

Tuomo: Yes. When an item is registered, you can record maintenance as timed work or as a general note, and attach expenses and income—like parts and labor. You might end up with a total cost of $450 before resale. You’ll see that cost when pricing the listing, so you don’t sell below cost.

Tuomo: We also have Tasks—created automatically via workflows or manually—for refurbishment or inspection. Tasks reference the item, include a checklist, and give quick access to maintenance entries and costs. It's a lightweight, easy-to-understand task management layer that supports standardized buyback and return workflows.

Karri: Once items are productized—for example, 30 iPhone 15s—and a customer buys the mid-grade with slight scratches, how is the specific stock item chosen for fulfillment?

Tuomo: We use Auto-Assign. TWICE finds an available item that meets the listing criteria and has completed required refurbishment. We suggest which unique item to collect, but you can override it—pick another qualifying item and switch it in the order. We're expanding Auto-Assign with options like prioritizing oldest stock to match your stock cycling rules.

Karri: What about warehousing—can TWICE tell staff where to pick items? Large businesses may have tens of thousands of unique items.

Tuomo: Yes. You can use custom attributes for location and a built-in storage location field at the system level. Locations can be inherited from the SKU or set per item. This helps staff find the exact item or a suitable alternative.

Karri: And for large-scale operations—do you support barcode scanning?

Tuomo: TWICE supports barcode scanning by default. In fulfillment, scanning can auto-complete steps, like marking an item as collected. In any view, scanning a stock item barcode lets you open its record instantly—assuming your physical inventory is serialized with unique barcodes.

Karri: After a fiscal year, can we analyze performance—best products, costs, and profitability?

Tuomo: Every stock item has automatic income and expense recordings: purchase price, maintenance parts and labor, and resale price. You can identify your most profitable items and the patterns behind them, and do similar analysis on your customer base to see who buys the most or contributes the most margin. You can also flag unprofitable items and customers to refine future buyback promises.

Karri: Sounds like a very powerful system for resale businesses.