Reverse logistics for rentals with delivery
When you ship rental items, delivery is only half the journey. The other half is the return, which directly affects availability and the next booking. Start by making national returns simple, then scale to global reverse logistics with the right partners and integrations.
National shipping playbook
- Include a prepaid return label and clear instructions in every parcel.
- Generate an RMA and attach it to the order timeline for easy tracking.
- Use buffer times in your commerce OS so items have time to get back before the next booking.
- Track in transit and check in on arrival to update availability instantly.
Global returns challenges
- Outbound shipping is relatively straightforward with global carriers.
- Reverse logistics is handled by local carriers in destination countries.
- Without an aggregator you must negotiate separate return contracts per market.
- Aggregators provide unified global return management and negotiated rates.
Best practice to scale
- Start with national shipping and measure real return lead times.
- Adopt aggregators as you expand internationally to reduce complexity.
- Keep one source of truth for catalog, inventory, and availability across channels.
How TWICE Commerce helps
- Availability buffers and item level tracking to prevent double bookings.
- White label online store for bookings, payments, and deposits.
- Order timelines with labels RMAs and notifications.
- Integrations and APIs to connect carriers and global return aggregators.
Start simple at a national level, protect availability with buffers, and connect the right partners to scale returns globally while keeping operations unified.
