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For rental and resale merchants, the speed of inventory intake directly correlates to operational efficiency and customer satisfaction. A common friction point in the circular economy occurs when customers walk into a store with items to return or sell. Identifying these products manually can be time-consuming and prone to error.
The Power of Visual Recognition
Advanced intake engines now allow staff to bypass manual data entry. By simply snapping a photo of the item using a tablet or smartphone, the system utilizes Artificial Intelligence to process the intake. This technology:
Operational Benefits
This "snap-and-go" functionality means staff can handle customer cases immediately at the counter without getting bogged down in administrative tasks. The initial registration is fast enough to keep the line moving, while allowing for more detailed data refinement later in the process. Integrating AI item recognition into the recommerce stack ensures that the inflow of products is as frictionless as possible, allowing businesses to scale their circular operations effectively.
Interviewer: How is Twice Commerce helping with this intake engine, if somebody just walks into your store and you wanna quickly register an item that you have in front of you.
Twice Representative: In those cases where someone kind of arrives to your store and essentially hands you an item that you don't necessarily know even what it is, or maybe they haven't received any, you have some vague idea. What we've enabled is that you can register stock also by just snapping a picture of that item.
So essentially a staff member can use their phone or a shop iPad or tablet to snap a photo of the item, and then our AI compares that to the SKU base that you have and tries to identify what is this item against your existing SKUs or then creating a new registration outside your existing SKU base.
Then it does all of the basic stuff of figuring out what is this, what are the brands and what are the conditions and so on. So again, your staff member can very quickly register the item in, maybe based on that, already handle the customer case there, and then later on refine that process further. So that's again where some of the advancements on AI and item recognition comes in very handy that product returns or that inflow of products can be as easy as snapping a photo of the item.