Digital Waivers for Rentals and Resale: Templates, Compliance, and Integrations | TWICE Commerce

Digital waivers in a commerce OS

Waivers can be optional in some markets and tightly regulated in others. A capable commerce OS should let you create a reusable waiver template, collect signatures online or in store, and store the signed document with the related order and customer. The legal sufficiency of the waiver text remains the responsibility of the merchant, so local legal review is essential.

When built in waivers are enough

• Simple acknowledgment at checkout or pickup.
• Signature captured and stored with the order timeline.
• Centralized records across online and in store channels.

When to add a dedicated provider

• Specific retention periods and audit requirements.
• Stronger signature evidence and reporting.
• Regional norms supported by vendors such as SmartWaiver.

How TWICE Commerce fits

• Create waiver templates and capture signatures within your flow.
• Link signed waivers to orders and customer profiles.
• Use integrations and APIs to connect specialist waiver tools when needed.

This approach keeps operations unified while allowing you to meet local expectations for records, signatures, and compliance. Start with a template, validate the content with counsel, and integrate a dedicated provider if your business requires advanced retention and evidence.