Customer Acquisition Cost in Recommerce vs. Linear Commerce

Is it cheaper to acquire customers in Recommerce than in traditional retail?

🔹 First-time acquisition costs – The cost of getting a customer’s attention is similar in both models.

🔹 Recurring touchpoints – In Recommerce, every interaction (returns, repairs, trade-ins) creates a low-cost opportunity to re-engage customers.

🔹 Retention advantage – If you establish the right model, future interactions with the same customer become significantly cheaper.

This is where Recommerce wins. You’re not just selling—you’re creating a cycle where customers keep coming back.

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