What are the real operational costs behind every rental?
Let’s break it down from the moment an item enters your inventory.
- Fulfillment: locating the item, prepping it for handoff
- Customer onboarding: showing how to use the product
- Return handling: receiving and logging the item back in
- Inspection: checking for wear, damage, or issues
- Refurbishment: spare parts, repairs, or component swaps
- Cleaning: labor, materials, and time
- Warehousing: space, shelf cost, and storage systems
- Staff time: often the largest line item in operations
A rental business isn’t just about transactions—it’s about managing recurring logistics.
Track these well, and you’ll understand where margin is made—or lost.
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