TWICE 2.0 is a complete rebuild of our platform on new backend and infrastructure. It is now available, and we have started onboarding both new and existing customers.
New customers can start on 2.0 today by booking a demo. Existing customers can start their migration here.
We are excited to have this out, and glad the big work is behind us. TWICE 2.0 is the platform we have wanted to offer for a long time, and it is now in customers' hands.
It is built on seven years of working alongside rental, resale, and recommerce businesses. Every conversation about a workaround, every use case that did not quite fit, every request we could not accommodate at the time went into the design of this platform. TWICE 2.0 is the result of that accumulated feedback rather than of a fresh guess at what the market wants.
The principle underneath it is that the platform should be configured to your operation, not the other way around. Businesses in circular commerce differ from each other in how they price, fulfill, track, and sell, and those differences are the business rather than an edge case. So the data model is configurable, checkout adapts per channel, location, or listing, inventory is tracked at the level of the individual unit, and every function in the admin is available through the API.
We also wanted this capability to be accessible to businesses that are not enterprises. Item-level tracking, multi-location operations, accrual-basis finance reporting, configurable checkouts, and a full API have generally been the preserve of large, expensive implementations. In TWICE 2.0 they are standard, and our pricing reflects that.
Every customer gets the full platform. Unlimited users, unlimited inventory, unlimited orders, and every core capability, on every tier. Pricing scales with the number of locations you operate and the level of service you want from us, so what you pay for is scale and service rather than access to features. You can see the full breakdown on our updated pricing page. A single-location secondhand shop and a multi-country rental operator run the same platform, with the same capabilities available to both.
That is a deliberate position. TWICE is an operating system for a commerce business to build on rather than a plugin or a vertical app bought to solve one narrow need.
The best way to see whether it fits your operation is to look at it with us.
TWICE 2.0 is built for businesses where the same item is transacted more than once: rental and equipment hire, secondhand and resale, consignment, trade-in and buyback, refurbished and open-box sales, returns and outlet monetization, and multi-location retailers running several of these at the same time.
Inventory that tracks each unit individually. Every unit is a distinct asset with its own condition, location, income, expenses, timeline, and documents. You can ask what a specific item earned against what it cost to maintain and get an answer. Multi-location management with stock transfers, booking buffers, maintenance and unavailability scheduling, dynamic attributes for the data your business actually keeps, bulk actions, and saved views.
A catalog separate from inventory. What you sell is no longer defined by how you store it. Dynamic listings for bookings, rentals, and sales; variants under one listing; bundles with item-level tracking, including bundles containing several units of the same product. Advanced and scheduled price tables, smart collections, add-ons, and built-in SEO tools.
Orders for both high-value and high-volume operations. Smart auto-assignment, cross-location fulfillment and returns, partial fulfillment and partial payments, deposits, custom line items, group orders, guided returns, centralized documents and attachments, comments and a full activity log, and an integrated view of customer history.
One inventory across every channel. A hosted online store with a visual theme editor covering colors, typography, layout, custom CSS, domains, and pages. In-store order creation with live cross-location stock. Adaptive checkout that adjusts to the contents of the cart, configured per channel or location.
Recurring and long-term rental. Subscription pricing, automated recurring billing, invoice retry and dunning, and customer-side cancellation.
Reporting across the business. Sales, orders, customers, inventory, and finance reporting built in, each with date-range comparison, charts, and an exportable raw data. Finance reporting includes an accrual-basis revenue report and a cash-basis payments report with deferred revenue tracking, a reconciliation bridge, and CSV export. Inventory reporting includes per-item utilization and sell-through.
Built to be integrated. Every function in the admin runs on the same REST API available to you, which makes TWICE truly headless and composable. Webhooks are signed, version-pinned to the API version you created them on, and every delivery is logged with payload inspection and redelivery. Roles and permissions govern who can do what, and translations run across entities with coverage reporting.
The same layer powers our MCP integration, which gives AI agents structured access to your commerce data and workflows through the same functions a human operator uses in the admin. As commerce moves toward agent-driven buying, businesses with clean, structured, machine-readable operational data will be the ones agents can transact with.
TWICE can run as your complete commerce platform, or sit alongside an existing stack as a recommerce layer.
We are migrating accounts in waves so that each one gets proper support. Your 1.0 account continues running while we prepare your 2.0 account from your existing data, and every migrating customer gets a guided walkthrough where we go through the new setup together.
TWICE 1.0 remains supported throughout. We have not set an end-of-life date, and when we do, you will hear it from us directly and with enough notice to plan around it.
There is more in TWICE 2.0 than one article can cover properly. We intend to run webinars going through individual areas of the platform in depth, working through how the capabilities fit together and what they make possible in practice.
We are not scheduling those yet. Right now our attention is on migrating existing customers and onboarding new ones, and we would rather do that well than split our focus. When the sessions are ready, we will let you know.
In the meantime, a demo or a walkthrough is the fastest way to see the areas that matter to your business.
New customers. Book a demo and we will go through your operation and how it maps onto the new platform.
Existing customers. Tell us about your current setup and we will prepare your 2.0 account, then book you in for a walkthrough.
It is the same platform in name and purpose, rebuilt on new backend and infrastructure. The data model, admin, storefront, and API are all new. In practice it is closer to a move than an update, which is why every migrating customer gets a walkthrough.
It keeps running and stays supported while we migrate customers in waves. We have not set an end-of-life date. When we do, you will hear it from us directly rather than finding out from a notice in your admin.
No. We are moving customers in waves and will be in touch when your account is ready to be prepared. If you would like to move sooner, start at twicecommerce.com/lp/migration.
We build your 2.0 account from your existing account data while your current account keeps running. You decide when to start taking orders on 2.0, and the walkthrough is where we check together that everything is where you expect it.
Pricing on 2.0 is structured differently from 1.0, based on the number of locations you operate and the service level you choose. We will go through what this means for your account during the walkthrough, before anything changes.
You get more control than before: a visual theme editor covering colors, typography, layout, and custom CSS, plus custom domain support. Because the storefront is rebuilt rather than ported, the look is set up fresh, and we do that with you during the walkthrough.
The 2.0 API is new, so existing integrations need repointing. The surface is considerably larger, with every admin function available, signed webhooks, and a delivery log. Bring your list of integrations to the walkthrough and we will go through them one by one.
Most of it, along with a good deal that was not. A small number of capabilities are still being finished. If something specific is critical to your operation, raise it on your walkthrough call and we will give you a clear answer on where it stands.
Book a tailored demo to see TWICE in action.
