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orders
Place an order in the online store the way a customer does, from the search on the home page to the order confirmation. Use it to guide a customer in store or by phone. Online store explains the storefront’s pages, store selection and booking panel.

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Prerequisites

Required permissions: none in the storefront. Finding the order in admin afterwards needs orders:order in view, which all four system roles hold. See Users & Roles.
Have ready before you start:
  • Your storefront’s address, the one customers open. See Domains.
  • The customer’s dates, for anything booked or rented.
The labels below are the storefront’s defaults. Your theme, translations and checkout settings can rename a label, hide a search filter or leave out a step. See Steps & sections.

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The walkthrough

1

Pick the dates

On the home page, click Pick-up in the search bar. Pick the first day in the calendar, then the last day. The calendar closes and the dates show in Pick-up and Return. Leave them empty to search without dates.
The home page search bar with the Pick-up and Return fields and the open calendar highlighted
2

Narrow the search

Open Collection to search one collection rather than All Collections, and Locations to tick the stores the customer can pick up from. Both are optional, and without a location the search covers every store. Click Search at the end of the bar. The results page opens.
The search bar with the Collection and Locations fields and the Search button highlighted
3

Open a listing

The results list what the store offers on those dates, in the collection and stores chosen. A listing that is fully booked on the dates can still appear, and its own page shows what is free. Click a listing’s card to open it.
The search results with the active filter chips and one listing's card highlighted
4

Pick the times

On the listing page, Booking dates shows Pick-up and Return with the dates from the search. Pick a time for each. If the listing shows Booking options, choose one first. If the listing is also sold outright, click Book from first to open the booking panel.
A listing page with the Booking dates and the Pick-up and Return times highlighted
5

Choose add-ons

Select the add-ons the customer wants under Also book, or under Also buy for add-ons that are sold, and set each quantity. A required add-on is included already. Skip this step when the listing has no add-ons.
The add-ons section of a listing page with one add-on ticked and its quantity highlighted
6

Add it to the cart

Click Book for and the total at the bottom of the booking panel, or Buy for and the price for an item sold outright. The Added to cart panel opens on the right. Click Go to cart in it.
The Added to cart panel with the Go to cart button highlighted
7

Choose the pickup store

Above the items in the cart, click the card reading Select a pickup store. The Select store panel marks each store Cart available or Cart unavailable. Click Select on an available one. The card then reads Pick-up from and the store’s name. A single-location store picks it for you.
The cart on a single-location store, with the pickup store card already reading Pick-up from and Cart available
8

Go to checkout

Click Checkout at the top right of the cart, or in the bar at the bottom of the screen on a phone. Checkout opens on its first step, with the steps named across the top. If no store is chosen yet, the Select store panel opens first.
The cart with the Checkout button highlighted
9

Check the delivery details

On Delivery, check that Collect from store is followed by the right store’s name and address, and that Pick up & return shows the right dates and times. Click Continue at the bottom of the step.
The Delivery step of the checkout with the step, the pickup store, the pickup and return times and Continue highlighted
10

Enter the contact details

On Contact details, enter the customer’s details: by default first name, last name, email address and phone number. Tick the consents the store asks for, because a required one blocks the step until it is ticked. Click Continue. A listing that needs more information adds an Additional details step next.
The Contact details step filled with stand-in details, with the heading, the consent checkbox and Continue highlighted
11

Pay

On Payment, choose one of the payment methods the store offers and fill in what it asks for. An online method ends in a button reading Pay and the amount. A method that charges nothing online ends in Confirm. Clicking either places the order.
The Payment step with the card method selected, its empty card form and the Pay button highlighted
12

Read the confirmation

The Order confirmation page opens once the payment goes through. Give the customer the number under Order reference, which is what you search for in admin. TWICE also emails the customer a confirmation while the storefront confirmation email is active under Settings → Emails.
The order confirmation page with its heading and the order number highlighted

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How do I know it worked?

  • The confirmation page shows an order reference.
  • The order is in Orders. Type the reference in Search all orders in TWICE Admin. The order sits at the pickup store’s location, with the dates, items and add-ons the customer chose.
  • The customer has a confirmation email, while the storefront confirmation email is active under Settings → Emails.

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Troubleshooting / common pitfalls

The search lists what the store offers on those dates, and a fully booked listing still appears. Pick other dates on its page or open another listing. See Listing availability.
That store cannot supply everything in the cart for those dates. Choose a store marked Cart available, or change the dates or the items. See Online store.
The table lists only the orders of the locations selected in the top-left corner of the admin, and the order sits at its pickup store. Add that store to the selection. See Work the day’s pickups and returns.

Online store

The storefront’s pages, store selection and booking panel.

Checkout steps and sections

What each checkout step shows, and how to change it.

Listing availability

Why a listing can or cannot be booked for the dates.

Set up the online store

Launch the storefront and connect your domain.