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Step 6 of migrating from TWICE 1.0. Train staff before the readiness check, so the check can confirm they are ready rather than discovering they are not.

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Get everyone in

Invite every user under Settings → Users & Roles and assign roles that match what they actually do. 1.0 logins do not carry over. Check that more than one person can reach billing, payments and user management. A single administrator is a single point of failure, and migrations have a habit of coinciding with holidays.

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Train the people who use it daily

Train the people who take orders, hand items over, and take them back. That is a different group from the people who configured the system, and they need different things. Give each location a named superuser who is on shift when you switch. On the day, questions go to a person in the room, not to a support queue. Put quick-reference material at the counter. Your TWICE contact can produce this for you.

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Prove it rather than assuming it

Each person completes an order, a handover and a return themselves. Watching someone else do it is not training.

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Done when

  • Every user has an account with the right role.
  • Staff have been trained and are confident using the system.
  • Each person has completed an order, a handover and a return.
  • Each location has a named superuser rostered for the switch.
  • Reference material is at the counter.

Users and roles

Inviting users and what each role can do.

Take an order in admin

The core counter task.

Daily pickups and returns

The day-to-day rhythm at the counter.

Migrating from TWICE 1.0

The full sequence this step belongs to.