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Step 4 of migrating from TWICE 1.0. This step is short, and its only real risk is being billed twice.

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How the switch works

You activate your 2.0 subscription from a payment link sent to you by email. Adding your payment details starts your trial. Your 1.0 subscription is canceled at the same moment, and your first 2.0 invoice comes at the end of the trial. You are not billed for both.
Tiers differ in what they include — custom user roles, advanced reporting, audit logs, paying by invoice, enforced two-factor and SSO, audit history length, and support level. Confirm current pricing and what your agreement includes with your TWICE contact before you sign; this page deliberately does not restate prices, because they change and your agreement is the authority.
If you are billed for both systems, that is a mistake and you are eligible for a refund. Raise it rather than absorbing it.

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Done when

  • Your tier and location count are agreed and written down.
  • Payment details are added and the trial has started.
  • Your 1.0 subscription shows as canceled.
  • You know when the trial ends and when the first invoice is due.
  • Your first invoice has been checked against what you agreed.

Subscription

Your plan, what it includes, and how billing works.

Locations

What counts as a location, which is what you are billed per.

Migrating from TWICE 1.0

The full sequence this step belongs to.