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inventory/stock-items
Change a reservation’s dates, title or note from the stock item’s Events tab, for example when a repair runs longer than planned or a service finishes early. Stock item events explains how TWICE Commerce fits the new dates.

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Prerequisites

Required permissions:
  • Create and edit stock items (inventory:stock_item_events:manage) to change the reservation. Every built-in role holds it, Member included. See Users & Roles.
Have ready before you start:
  • The new dates, or the new title or note.

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The walkthrough

1

Open the stock item

Open Inventory → Stock items and click the item’s row. The stock item opens. With more than one location, check the location selector in the top-left corner first, because the Events tab lists only the orders and reservations at the locations it shows.
2

Open the Events tab

Click the Events tab and find the reservation by its title under Event name. On an item with many rows, type the title in the search above the table.
3

Open the reservation

Click the reservation’s row. The Edit event panel opens on the right with its title, note, dates and any costs. Location is greyed out, because a reservation stays at the location it was made at.
4

Change the title or note

Change Title or Note if the reason has changed. Skip this step to change only the dates.
5

Change the dates

Set the new Start date or End date. On a reservation with no end date, End date opens empty and No end date unticked. Tick No end date again to keep it open-ended, or set an end date.
6

Save the reservation

Click Save at the bottom of the panel. It stays greyed out until something has changed. The panel closes, and the reservation’s row shows the new dates. If the new dates have no room, Error updating reservation shows and the panel stays open with nothing saved.

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How do I know it worked?

  • The reservation’s row shows the new dates and title on the Events tab.
  • Opening the row again shows the panel with what you saved.

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Troubleshooting / common pitfalls

The new dates have no free unit at the reservation’s location. Editing never takes the item from an order, so choose dates with room, or free them first. See Reservation priority.
The reservation holds no unit over its dates, for example because a later reservation took the item. Its row on the Events tab is red. Change the dates to a window with room and save, or delete it. See Reservation priority.
Location cannot change on a reservation. Delete it and reserve the item again at the other location. See Delete a reservation.

Stock item events

How a reservation holds the dates, and what editing it does.

Maintenance and reservations

Every walkthrough for taking stock out of use and bringing it back.

Reserve a stock item

Block a stock item for a set window.

Delete a reservation

Free the item for orders again.

Record a cost or income

Put a repair bill or other cost on the stock item.