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catalog/listings
A rental listing is one a customer takes for a period and gives back. The unit is reserved for those dates, comes back, and goes out again. That one fact shapes every setting on this page. Availability is a calendar rather than a count, the price depends on how long they keep it, and you need to decide how short and how long that can be. This guide is the rental-specific path through the four tabs. The tab-by-tab walkthrough common to every listing is create and publish a listing.

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Prerequisites

Required permissions: listing create and manage rights. All four system roles hold them.
Have ready before you start:
  • The stock this draws from. Rental availability is computed from real units and their existing bookings, so the units need to be in Inventory first.
  • How you charge for a partial period. A customer collects at 14:00 Monday and returns 09:00 Wednesday — two days or three? Both are legitimate and both are configurable, and it is a revenue question rather than a display one.

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The Walkthrough

1

Set the purchase option to Bookings

On the Pricing tab, Purchase options — customers can acquire this listing as — decides how the listing is acquired. Tick Bookings.Tick Sales as well if the same goods are also sold outright. One listing can be both, and that is how a demo unit rented all season and sold off in autumn stays a single listing rather than two.
2

Price it by duration

Rental pricing comes in two shapes, and the choice decides what the customer does on the storefront.
  • Fixed price for duration — you define the periods and the customer picks one. 1 day, Weekend, 1 week.
  • Rate-based — the customer picks any start and end, and the engine prices the span from your rows.
Either way, set the tiers so a week costs less per day than a day does. That is the whole point of a rate card, and it is what makes a long booking worth taking.Then set how a partial period is charged. Starting at pricing charges every calendar period the booking touches — a 23:00 pickup and a 01:00 return is two days. With it off, a day is 24 hours from pickup. The unit dropdown names it per row: Day (Elapsed) versus Day (Started).Read more: Price a listing
3

Bind it to stock that comes back

On the Fulfilment tab, add a rule matching the units this listing sends out. A rental rule reserves the matched unit for the booked dates and releases it on return — the same unit rents again next week.Check the count under the rule before moving on. It shows matches in inventory with a number, or No stock items available with these conditions when the rule matches nothing.A rule that matches nothing is the single most common reason a rental listing is invisible. The listing publishes fine and has no bookable dates.Read more: Listing inventory rules
4

Set how long they can keep it

The Limits tab is where rentals differ most from anything sold outright. Four settings:
  • Minimum booking duration — the shortest booking you will take.
  • Maximum booking duration — the longest. Set it even where you do not expect long rentals, or the storefront will accept any end date.
  • Booking duration increment — whole multiples only, for rate-based pricing.
  • Orders must be placed at latest — the lead time, so a customer cannot book a 09:00 collection at 08:55.
Read more: Purchase and booking limits
5

Collect anything the order does not already carry

Checkout Settings adds questions to this listing’s checkout. Ask for whatever you need that the order does not already tell you — measurements for a fitting, a driver’s license number, an acknowledgement of terms, a delivery instruction, or anything else your own process depends on. Every operator’s list is different.Always assign item to customer is worth considering here specifically: rentals are often personal to the person using them, and it asks for a name against each unit.Read more: Checkout Settings tab
6

Publish it

On the Publishing tab set the Sales channels, Store locations and any Customer tags, then set Status to Public on the General tab.Then open it in the storefront — not preview — and try to book real dates.

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How do I know it worked?

  • The listing opens on the storefront at the location you rent from.
  • The date picker offers dates. A rental listing with no bookable dates is the fulfilment rule matching nothing, not a publishing problem.
  • A test booking prices correctly at a duration that should hit a longer tier — a week should cost the week rate, not seven day rates.
  • The unit is unavailable for those dates afterwards, and available again after the return date. That is the reserve-and-release behaviour working, and it is the check that distinguishes a rental listing from a sale.

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Troubleshooting / Common Pitfalls

Cause: the fulfilment rule matches no stock, or the matched stock is at a different location from the one the customer is shopping.What to do: read the match count on the Fulfilment tab. A non-zero count at the wrong location looks identical to a working listing until someone tries to book.
This is Elapsed versus Started. A price billed on the wrong basis is off by up to a full unit on every booking that does not start at the beginning of a period.What to do: take a real booking that came out wrong, work it through both readings, and set the one that produces the number you meant.
Cause: no longer row covers it, or the longer row costs at least as much as the shorter ones combined, so it is never selected.What to do: check the week row against seven times the day row. A week priced at or above that is a row that can never win.
Cause: no order deadline. A stock item’s preparation buffer rejects a too-soon start but does not remove those times from the storefront calendar — the customer picks one and fails at checkout.What to do: set Orders must be placed at latest on the Limits tab. It is the setting that stops those start times being offered at all.
Cause: normally two listings whose rules match the same units, or a listing that reaches them with no stock rule at all — an empty rule list reserves nothing.What to do: check every listing that could reach those units. Availability is only enforced where a rule actually matches.
No new listing needed. Tick Sales alongside Bookings and add a purchase price. When the unit is genuinely leaving the rental fleet, that is an inventory move rather than a catalog one.

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Next Steps

Create a sales listing

The same four tabs for goods that do not come back.

Create an add-on listing

Insurance, delivery and extras sold alongside this one.

Purchase and booking limits

How short, how long, and how late a customer can book.

Price a listing

Duration pricing and the Elapsed versus Started decision.