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catalog/listings
Pricing a rental is not pricing a product. A product has a price; a rental has a price and a rule for what happens when the customer keeps it for two and a half days. That rule is the part of this tab worth understanding properly. Everything else — a number in a field — takes a minute.

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Prerequisites

Required permission: listing manage rights. All four system roles hold them.
Decide before you start how you charge for a partial period. A customer picks up at 14:00 on Monday and returns at 09:00 on Wednesday. Is that two days or three? Both answers are legitimate, both are configurable, and the choice is made in a dropdown that is easy to skim past. It is the difference between a ski hire and a plant hire, and getting it wrong is a revenue question, not a cosmetic one.

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The Walkthrough

1

Choose the purchase options

On the Pricing tab, Purchase options decides how customers can acquire this listing — Customers can acquire this listing as Bookings, Sales, or both.One listing can be both. That is how the same thing is rented and sold without duplicating it, and it is worth turning on deliberately rather than discovering later that a listing was rental-only all along.
2

Attach a price table

Prices live in Price tables, not directly on the listing. A table can be attached to one listing or shared across many, which is what makes a rate card a rate card.The table marked (Default) is the one that applies when no other does. Add tables with Add table or Add new price table.
Only a price table with no validity period can be a listing’s default. A dated table is a seasonal or promotional overlay by definition, so TWICE will not let it be the fallback. Build the default first, undated, then add dated tables around it.
3

Pick the pricing shape

Inside a table, prices come in two shapes and they answer different questions:
  • Fixed price per duration — fixed prices for set periods, e.g. 1 day or 3 hours. The customer picks a duration and pays that price.
  • Rate based — rates charged for the booked duration, where a day runs 24 hours from pickup.
Fixed durations suit a business with named products — a day pass, a weekend rate. Rate-based suits one that bills whatever time was actually used.
4

Choose Elapsed or Started — the decision that matters

On a fixed-duration price, the unit dropdown offers each unit twice, and the suffix is the whole point:Elapsed is a rolling clock: the customer gets the full period they paid for, whenever they collect. Started is calendar-based: a day is a day, and collecting at 16:00 does not buy you until 16:00 two days later.Neither is more correct. Elapsed is fairer to a late-afternoon collection; Started is simpler to run a counter on and matches how most day-hire businesses already think. Pick the one that matches how your staff already answer the question, because they will answer it that way regardless of the setting.
Sub-hour units have no variant. Prices with sub-hour units are always charged by duration, so the choice does not arise below an hour.
5

Add a deposit if you take one

Booking deposit sets a Deposit held against the booking. It is part of the table rather than a separate setting, so a listing on a different table can carry a different deposit.
6

Check which listings you just changed

Before saving a shared table, open its Linked listings — listings that are using this price table.A shared rate card is a shared consequence. If that list is longer than you expected, the edit reaches further than you meant, and Unlink is how you take a listing off it.

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How do I know it worked?

  • The listing shows a price on the storefront for the dates a customer would pick.
  • A two-and-a-half-day booking is charged the way you intended — this is the one to test with real dates, because it is where Elapsed and Started diverge.
  • The deposit appears at checkout if you set one.
  • Linked listings lists exactly the listings you meant to price.

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Troubleshooting / Common Pitfalls

In order of likelihood: no price table is attached; the attached table has no rows for the purchase option the customer chose; or the only table has a validity period that does not cover the requested dates and there is no default behind it.What to do: make sure an undated default table exists and is attached. Dated tables are overlays — they are not a substitute for having a default.
This is Elapsed versus Started. A fixed-duration price billed on the wrong basis is off by up to a full unit on every booking that does not start at the beginning of a period.What to do: open the price row and look at the unit’s suffix. Take a real booking that came out wrong, work it through both readings, and set the one that produces the number you meant.
Working as designed. Only a price table without a validity period can be a default. A dated table is by definition an overlay for a window.What to do: keep an undated default as the baseline and let dated tables layer over it.
Cause: the table is shared. That is the point of a price table, and it is a genuine trap when you did not realise the table was in use elsewhere.What to do: check Linked listings before editing. If the listing needs to move independently, give it its own table rather than editing a shared one.
Not available. A price table is scoped by validity period. There is no per-location or per-channel price, so a listing costs the same everywhere it is sold.What to do: if two locations must charge differently, they need separate listings with separate tables — which also means separate stock rules and separate publishing. Worth being sure the difference is worth that before committing to it.
Cause: purchase options and prices are set per table, so a table serving both bookings and sales needs rows for both.What to do: check the table has prices defined for each purchase option the listing offers. A listing offering Sales with no sale price is sellable in principle and priceless in practice.

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Next Steps

Price tables

The model behind tables, rows, and resolution.

Listing Pricing tab

The tab reference, field by field.

Deposits

What a booking deposit does on the order.

Create and publish a listing

The tabs either side of this one.