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Open in TWICE Admin

settings/operations/orders/item-states
Choose, location by location, whether staff see and move the state of each item on an order, or leave the states to your order lifecycle automations. Locations explains what changes on an order at each kind of location.

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Prerequisites

Required permissions: Edit account settings to change where the states show (account_settings:orders:manage). Admin and Owner hold it. See Users & Roles.
Have ready before you start:
  • The locations where staff move items by hand, through the states you set under Fulfillment lifecycle. Every other location leaves the states to the automations.

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The walkthrough

1

Open the fulfillment lifecycle

Open Settings → Orders and click Fulfillment lifecycle. The page lists your Lifecycle states, then New item automations, and at the bottom the “Show fulfillment states in order” card.
2

Open the location list

The card lists your locations under Shown in locations and Hidden in locations. Click Manage in the card’s top-right corner. A panel opens with a row for each location and a Show item state box on each row.
3

Tick the locations

Click a location’s row to tick or clear its box. Tick the locations where staff move items through the states by hand. Clear the ones where your order lifecycle automations move the items instead.
4

Save the choice

Click Save at the bottom of the panel. The panel closes, and the card lists each location under Shown in locations or Hidden in locations.

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How do I know it worked?

  • The card lists each location under the heading you chose.
  • An order picked up at a hidden location shows no item states, except on an item taken off the order, which keeps its state read-only.
  • An order picked up at a shown location shows each item’s state, and staff can change it.

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Troubleshooting / common pitfalls

Your role does not hold Edit account settings. See Users & Roles.
Your order lifecycle automations move them in the background. Hiding the states takes them off the order view only. See Locations.
The order’s pickup location decides, so the order is picked up elsewhere. An item taken off the order also keeps its state. See Locations.

Locations

What a location decides, the fulfillment states included.

Stock across locations

Every walkthrough for stock at more than one location.

Fulfillment lifecycle

The states themselves, and the rules that move items through them.

Order lifecycle

The automations that move items where the states are hidden.