> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Order - Fulfillment & Return

> Manage order fulfillment and return logistics including pickup, delivery, and scheduling

export const permissionsDefinition = "The actions you are authorized to perform.";

export const visibilityDefinition = "Which features, sections, or data tables are visible to you.";

export const userRoleDefinition = "What a user can see and do. Each user has one built-in system role — Owner, Admin, Manager, or Member — and can also be assigned any number of custom roles you create with specific permissions. Effective access is the combination of all their roles.";

<Frame caption="Orders > [Order] > Fulfillment & Return">
  <img src="https://mintcdn.com/twicecommerce/Ab7tx7ih94KQsi0k/images/order-pickup-return-tab.webp?fit=max&auto=format&n=Ab7tx7ih94KQsi0k&q=85&s=e1edb39005b8cba204a7f38d63039099" alt="Order fulfillment and return tab showing logistics details" width="1920" height="1080" data-path="images/order-pickup-return-tab.webp" />
</Frame>

<Info>
  This view can look different dependent on your user role. <br />See [Visibility & Permissions](#visibility-and-permissions) for details.
</Info>

<Card title="Open in TWICE Admin" icon="external-link" href="https://admin.twicecommerce.com/orders" horizontal>
  orders/\[order-id]/fulfillment-and-return
</Card>

## Primary Purpose

The Fulfillment & Return tab manages all logistics for an order — pickup times, delivery arrangements, and return scheduling for rentals.

<AccordionGroup>
  <Accordion title="Schedule pickup">
    Set pickup times, locations, and special instructions for customer collection or delivery handoff. Admin users can schedule pickups outside the location's configured [fulfillment hours](/docs/concepts/admin/locations#fulfillment-hours) — the storefront enforces those hours, but the admin does not.
  </Accordion>

  <Accordion title="Track delivery">
    Monitor delivery status, carrier information, and estimated arrival times for shipped orders.
  </Accordion>

  <Accordion title="Manage returns">
    Schedule return pickups, set expected return dates, and track return completion for rentals.
  </Accordion>

  <Accordion title="Handle logistics issues">
    Document delays, reschedule appointments, or arrange alternative fulfillment methods when needed.
  </Accordion>
</AccordionGroup>

## Related Concepts

<AccordionGroup>
  <Accordion title="Fulfillment methods">
    Orders can be fulfilled through in-store pickup, local delivery, or shipping depending on business model and customer preference.
  </Accordion>

  <Accordion title="Rental returns">
    Rental orders require return scheduling and tracking to ensure items come back on time and in good condition.
  </Accordion>
</AccordionGroup>

## Visibility and Permissions

Access to this view is controlled by your <Tooltip tip={userRoleDefinition}>user role</Tooltip>.

<Tabs>
  <Tab title="Visibility" icon="eye">
    | Feature             | Admin | Manager | Member |
    | ------------------- | ----- | ------- | ------ |
    | Pickup Details      | ✓     | ✓       | ✓      |
    | Delivery Tracking   | ✓     | ✓       | ✓      |
    | Schedule Management | ✓     | ✓       | ✗      |
  </Tab>

  <Tab title="Permissions" icon="key">
    | Resource        | Admin  | Manager | Member |
    | --------------- | ------ | ------- | ------ |
    | View Logistics  | Manage | Manage  | View   |
    | Schedule Pickup | Manage | Edit    | View   |
    | Manage Returns  | Manage | Edit    | View   |
  </Tab>
</Tabs>