> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Order - Details

> View and edit order-level information: status, fulfillment state, note, tags, and billing contact.

export const viewAccessDefinition = "Read-only access without ability to make changes.";

export const editAccessDefinition = "Update and read data, but cannot create or delete.";

export const manageAccessDefinition = "Create, update, read, and delete data.";

export const permissionsDefinition = "The actions you are authorized to perform.";

export const visibilityDefinition = "Which features, sections, or data tables are visible to you.";

export const userRoleDefinition = "What a user can see and do. Each user has one built-in system role — Owner, Admin, Manager, or Member — and can also be assigned any number of custom roles you create with specific permissions. Effective access is the combination of all their roles.";

<Frame caption="Orders > [Order] > Details">
  <img src="https://mintcdn.com/twicecommerce/J8PvWLtfo8Bk95ka/images/order-details-tab.webp?fit=max&auto=format&n=J8PvWLtfo8Bk95ka&q=85&s=6f1f8ed2ba894b7dd3c9bb0c4f8fcce5" alt="Order details tab showing order metadata, note, tags, and billing contact" width="1920" height="1080" data-path="images/order-details-tab.webp" />
</Frame>

<Info>
  This view can look different dependent on your user role. <br />See [Visibility & Permissions](#visibility-and-permissions) for details.
</Info>

## Primary Purpose

The Details tab is where you read and edit order-level information. The [Summary](/docs/orders/order-tabs/summary) tab focuses on the layout of customers and their line items; the Details tab holds the order's own fields and its billing contact.

<AccordionGroup>
  <Accordion title="Order summary fields">
    See the order's created date, sales channel, [order status](/docs/concepts/orders/order-lifecycle), and fulfillment state at a glance.
  </Accordion>

  <Accordion title="Order note">
    Add or edit an internal note on the order. Notes are for your team and are not shown to the customer.
  </Accordion>

  <Accordion title="Tags">
    View and manage the tags applied to the order for filtering and reporting.
  </Accordion>

  <Accordion title="Billing contact">
    Review the billing contact — name, email, phone, language, marketing consent, billing and shipping addresses, and customer tags.
  </Accordion>
</AccordionGroup>

## Related Concepts

<AccordionGroup>
  <Accordion title="Order Status vs Fulfillment">
    Order status and fulfillment state are tracked independently. See the [Order Lifecycle](/docs/concepts/orders/order-lifecycle) for how the two relate.
  </Accordion>

  <Accordion title="Where customer details come from">
    The billing contact is drawn from the order's main customer. Manage full customer records under [Customers](/docs/customers/overview).
  </Accordion>
</AccordionGroup>

## Visibility and Permissions

Access to this view is controlled by your <Tooltip tip={userRoleDefinition}>user role</Tooltip>. Your user role determines both
<Tooltip tip={visibilityDefinition}>visibility</Tooltip> and
<Tooltip tip={permissionsDefinition}>permissions</Tooltip> for
<Tooltip tip={manageAccessDefinition}>manage</Tooltip>,
<Tooltip tip={editAccessDefinition}>edit</Tooltip>, and
<Tooltip tip={viewAccessDefinition}>view</Tooltip> access levels.

<Tabs>
  <Tab title="Visibility" icon="eye">
    | Feature         | Admin | Manager | Member |
    | --------------- | ----- | ------- | ------ |
    | Order fields    | ✓     | ✓       | ✓      |
    | Order note      | ✓     | ✓       | ✓      |
    | Tags            | ✓     | ✓       | ✓      |
    | Billing contact | ✓     | ✓       | ✓      |
  </Tab>

  <Tab title="Permissions" icon="key">
    | Resource      | Admin  | Manager | Member |
    | ------------- | ------ | ------- | ------ |
    | Order details | Manage | Edit    | View   |
    | Order note    | Manage | Edit    | View   |
    | Tags          | Manage | Edit    | View   |
  </Tab>
</Tabs>