> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Order - Comments

> Add and view internal notes and comments about an order

export const viewAccessDefinition = "Read-only access without ability to make changes.";

export const editAccessDefinition = "Update and read data, but cannot create or delete.";

export const manageAccessDefinition = "Create, update, read, and delete data.";

export const permissionsDefinition = "The actions you are authorized to perform.";

export const visibilityDefinition = "Which features, sections, or data tables are visible to you.";

export const userRoleDefinition = "What a user can see and do. Each user has one built-in system role — Owner, Admin, Manager, or Member — and can also be assigned any number of custom roles you create with specific permissions. Effective access is the combination of all their roles.";

<Frame caption="Orders > [Order] > Comments">
  <img src="https://mintcdn.com/twicecommerce/Ab7tx7ih94KQsi0k/images/order-comments-tab.webp?fit=max&auto=format&n=Ab7tx7ih94KQsi0k&q=85&s=6c35a859f6122397183e5947b6ab3ed6" alt="Order comments tab showing team notes" width="1920" height="1080" data-path="images/order-comments-tab.webp" />
</Frame>

<Info>
  This view can look different dependent on your user role. <br />See [Visibility & Permissions](#visibility-and-permissions) for details.
</Info>

<Card title="Open in TWICE Admin" icon="external-link" href="https://admin.twicecommerce.com/orders" horizontal>
  orders/\[order-id]/comments
</Card>

## Primary Purpose

The Comments tab provides a space for team members to add internal notes, flag issues, and coordinate order handling.

<AccordionGroup>
  <Accordion title="Add Internal Notes">
    Document special requests, handling instructions, or important context for team members.
  </Accordion>

  <Accordion title="Coordinate with Team">
    Use comments to communicate between fulfillment, customer service, and management teams.
  </Accordion>

  <Accordion title="Track Issue Resolution">
    Document problems and their solutions for future reference and quality improvement.
  </Accordion>

  <Accordion title="Maintain Order History">
    Create a chronological record of decisions and actions taken on the order.
  </Accordion>
</AccordionGroup>

## Related Concepts

Here are a few key concepts of TWICE Commerce that relate to Order Comments.

<AccordionGroup>
  <Accordion title="Internal vs Customer Communication">
    Comments are internal team notes, separate from customer-facing messages and notifications.
  </Accordion>

  <Accordion title="User Attribution">
    Each comment is timestamped and attributed to the team member who created it.
  </Accordion>
</AccordionGroup>

## Visibility and Permissions

Access to this view is controlled by your <Tooltip tip={userRoleDefinition}>user role</Tooltip>.

<Tabs>
  <Tab title="Visibility" icon="eye">
    | Feature           | Admin | Manager | Member |
    | ----------------- | ----- | ------- | ------ |
    | View Comments     | ✓     | ✓       | ✓      |
    | Add Comments      | ✓     | ✓       | ✓      |
    | Edit Own Comments | ✓     | ✓       | ✓      |
    | Delete Comments   | ✓     | ✗       | ✗      |
  </Tab>

  <Tab title="Permissions" icon="key">
    | Resource          | Admin  | Manager | Member |
    | ----------------- | ------ | ------- | ------ |
    | View All Comments | Manage | Manage  | View   |
    | Add Comments      | Manage | Manage  | Manage |
    | Moderate Comments | Manage | Edit    | View   |
  </Tab>
</Tabs>