> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# SKUs - Documents

> Manage documents that apply to all stock items grouped under a SKU

export const viewAccessDefinition = "Read-only access without ability to make changes.";

export const editAccessDefinition = "Update and read data, but cannot create or delete.";

export const manageAccessDefinition = "Create, update, read, and delete data.";

export const permissionsDefinition = "The actions you are authorized to perform.";

export const visibilityDefinition = "Which features, sections, or data tables are visible to you.";

export const userRoleDefinition = "What a user can see and do. Each user has one built-in system role — Owner, Admin, Manager, or Member — and can also be assigned any number of custom roles you create with specific permissions. Effective access is the combination of all their roles.";

<Frame caption="Inventory > SKUs > Documents">
  <img src="https://mintcdn.com/twicecommerce/lZhc_tO8u1u_bL0Q/images/sku-documents.webp?fit=max&auto=format&n=lZhc_tO8u1u_bL0Q&q=85&s=70124ecf2301b07adec38608bb50e7a4" alt="SKU Documents tab showing shared files and attachments" width="1920" height="1080" data-path="images/sku-documents.webp" />
</Frame>

<Info>
  This view can look different dependent on your user role. <br />See [Visibility & Permissions](#visibility-and-permissions) for details.
</Info>

<Info>
  **New to SKUs?** Understand how Stock Items differ from SKUs - [Stock Item vs SKU](/docs/inventory/stock-item-vs-sku).
</Info>

## Primary Purpose

The Documents tab allows you to attach and manage files that apply to all <Tooltip tip="Individual trackable inventory units" href="/docs/concepts/inventory/stock-items" cta="Learn more">stock items</Tooltip> under this <Tooltip tip="Groups similar stock items under shared definitions" href="/docs/concepts/inventory/skus" cta="Learn more">SKU</Tooltip>.

<AccordionGroup>
  <Accordion title="Upload Shared Documents">
    Attach files such as product manuals, specifications, safety certificates, or maintenance guides that apply to all stock items of this SKU.
  </Accordion>

  <Accordion title="Version Control">
    Upload new versions of documents when specifications change, while maintaining history of previous versions for audit and compliance purposes.
  </Accordion>

  <Accordion title="Rename Files">
    Rename any uploaded file from the row actions menu. The file's storage location stays the same — only the display name changes.
  </Accordion>

  <Accordion title="Share with Customers">
    Optionally make specific documents (like user manuals or care instructions) available to customers at checkout or in order confirmations.
  </Accordion>
</AccordionGroup>

## Related Concepts

Here are a few key concepts of TWICE Commerce that relate to Documents at the SKU level.

<AccordionGroup>
  <Accordion title="SKU-Level vs Item-Level Documents">
    Documents attached at the SKU level apply to all stock items under that SKU. For item-specific documents (e.g., individual inspection reports), attach them directly to the stock item.

    Read more: [Stock Item Documents](/docs/inventory/stock-items/documents)
  </Accordion>

  <Accordion title="Document Inheritance">
    Stock items automatically have access to SKU-level documents, eliminating the need to upload the same file multiple times for identical products.
  </Accordion>

  <Accordion title="Customer-Facing Documents">
    Certain documents can be configured to automatically display or be emailed to customers when they rent or purchase items of this SKU.
  </Accordion>

  <Accordion title="Compliance & Certification">
    Use SKU-level documents to maintain product certifications, safety data sheets, and compliance documentation that applies to all units of this product type.
  </Accordion>
</AccordionGroup>

## Visibility and Permissions

Access to this view is controlled by your <Tooltip tip={userRoleDefinition}>user role</Tooltip>. Your user role determines both
<Tooltip tip={visibilityDefinition}>visibility</Tooltip> and
<Tooltip tip={permissionsDefinition}>permissions</Tooltip> for
<Tooltip tip={manageAccessDefinition}>manage</Tooltip>,
<Tooltip tip={editAccessDefinition}>edit</Tooltip>, and
<Tooltip tip={viewAccessDefinition}>view</Tooltip> access levels.

<Tabs>
  <Tab title="Visibility" icon="eye">
    | Feature          | Admin | Manager | Member |
    | ---------------- | ----- | ------- | ------ |
    | View Documents   | ✓     | ✓       | ✓      |
    | Upload Documents | ✓     | ✓       | ✗      |
    | Rename Files     | ✓     | ✓       | ✗      |
    | Delete Documents | ✓     | ✓       | ✗      |
    | Share Settings   | ✓     | ✓       | ✗      |
  </Tab>

  <Tab title="Permissions" icon="key">
    | Resource            | Admin  | Manager | Member |
    | ------------------- | ------ | ------- | ------ |
    | Document Management | Manage | Edit    | View   |
    | Customer Sharing    | Manage | Edit    | View   |
  </Tab>
</Tabs>

## Related Guides

<CardGroup cols={2}>
  <Card title="Item-Level Documents" icon="file" href="/docs/inventory/stock-items/documents">
    Manage documents for individual stock items
  </Card>
</CardGroup>
