> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to unarchive an order

> Bring an archived order back from Settings → Archived assets, and know what comes back with it: the order returns closed, without the stock and checkout links archiving released.

> [card] [Open in TWICE Admin](https://admin.twicecommerce.com/settings/archived-assets)
>
> settings/archived-assets

Open the archived order and unarchive it to bring it back into the **Orders** table. It comes back closed, and the stock and checkout links that archiving released stay released. [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md) explains what unarchiving does not restore.

## Prerequisites

> [!WARNING]
>
> **Required permissions:** **Create and edit orders** to unarchive an order (`orders:order_summary:manage`), which every built-in role holds. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [!NOTE]
>
> **Have ready before you start:**
>
> * **The order's number or the customer's name**, to find the order among the archived ones.

## The walkthrough

**1. Open Archived assets**

Open **Settings → Archived assets**. The page lists every kind of record you can archive, grouped by area.

![The Archived assets page, with the Orders & Customers card and its Orders row highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-unarchive-an-order-01.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=267dfed7c4f9786f8a85cdb82b156d01)

**2. Open the archived orders**

Click **Orders** under **Orders & Customers**. A table of archived orders opens.

To unarchive several orders at once, select their rows and click **Unarchive** above the table, then **Unarchive** in the dialog.

![The table of archived orders under Archived assets, with one order's row highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-unarchive-an-order-02.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=d64050fefe5e0cbac716dfb6cdced8ee)

**3. Open the order**

Enter the order's number or the customer's name in **Search all orders**, then click the order's row. The order opens, with **This asset is archived** at the top and **Unarchive** beside it.

![An archived order open, with This asset is archived and the Unarchive button highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-unarchive-an-order-03.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=2c2bf2672bc3091ea31da0aa2076e75f)

**4. Unarchive it**

Click **Unarchive** on the banner. The banner gives way to **This order is closed**, and the order is listed in the **Orders** table again.

![The unarchived order, with the This order is closed banner and the Completed status chip highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-unarchive-an-order-04.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=cd945d4761fcd0fb504f1979304829b8)

**5. Check the stock it held**

Check the top of the order. Where archiving released units the order was still holding, **Unavailable stock items** shows above it, and each of those units needs reassigning before the order can go ahead.

![The unarchived order, with the Unavailable stock items banner at the top highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-unarchive-an-order-05.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=26e91609bc6c4c8f75295253631aa27b)

## How do I know it worked?

* **This order is closed** shows at the top of the order, and the status chip reads **Completed**, or the closed state your account names.
* **The order is listed in the Orders table again.**
* **Its checkout links still read Revoked** on the **Payments** tab.

To sell it again, [reopen the order](https://www.twicecommerce.com/docs/guides/orders/reopen-an-order.md), put units back on its lines as [Resolve a stock item conflict](https://www.twicecommerce.com/docs/guides/orders/resolve-stock-item-conflicts.md) shows, and [send a new checkout link](https://www.twicecommerce.com/docs/guides/orders/send-a-checkout-link.md).

## Troubleshooting / common pitfalls

> [accordion] The status chip does not open on the archived order
>
> An archived order is read-only. Unarchive it first, then reopen it. See [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md#per-asset-behaviour).

> [accordion] Unavailable stock items shows after unarchiving
>
> Archiving released the order's holds, and unarchiving does not recreate them, because other orders may have taken the units since. Reopen the order and reassign each unit. See [Stock Item Conflicts](https://www.twicecommerce.com/docs/concepts/orders/stock-item-conflicts.md#archiving-an-order-clears-its-conflicts).

> [accordion] The customer's checkout link still does not work
>
> Revoking a link is one-way, so unarchiving does not bring it back. Reopen the order and send a new link. See [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md#per-asset-behaviour).

## Related articles

> [card] [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md)
>
> What unarchiving brings back, and what it does not.

> [card] [Cancelling an order](https://www.twicecommerce.com/docs/guides/orders/cancel-or-archive-an-order)
>
> Every walkthrough for standing an order down.

> [card] [Archive an order](https://www.twicecommerce.com/docs/guides/orders/archive-an-order.md)
>
> Take an order out of the Orders table.

> [card] [Reopen an order](https://www.twicecommerce.com/docs/guides/orders/reopen-an-order.md)
>
> Make a closed order editable again.

> [card] [Resolve a stock item conflict](https://www.twicecommerce.com/docs/guides/orders/resolve-stock-item-conflicts.md)
>
> Put units back on lines that lost their hold.

> [card] [Archived Assets](https://www.twicecommerce.com/docs/settings/archived-assets.md)
>
> Everything archived, by type.


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