> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to start an order > Move an order from Open to In progress when the customer collects, so its items read as handed over. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Start an order when the customer collects. Moving it from **Open** to **In progress** hands its items over in one go, by default. [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) explains the statuses and what each move does. ## Prerequisites > [!WARNING] > > **Required permissions:** `orders:order_summary:manage` to move an order between states. All four system roles (Owner, Admin, Manager and Member) hold it. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **The order's reference or the customer's name**, to find the order. > * **The items you are handing over**, to check against the order. > * **Any payment or deposit due**, taken before the items leave. See [Take payment and deposits](https://www.twicecommerce.com/docs/guides/orders/take-payment.md). ## The walkthrough **1. Open the order** Open **Orders** and click the order's row. Type its reference or the customer's name in **Search all orders** to find it. With more than one location, check the location selector in the top-left corner first: the table lists only that location's orders. The order opens on its **Summary** tab. ![The Orders table with the Search all orders box and one order's row highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-start-an-order-01.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=0619c1f66f54b237871d84efec3ff5d2) **2. Check what goes out** On the **Summary** tab, check the lines against the items you are handing over. Each line lists its stock items, each with a chip showing its state, such as **Pre-assigned**. The status chip in the top-right corner reads **Open**. ![An Open order's Summary tab with its lines and stock items highlighted, and the Open status chip in the top-right corner](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-start-an-order-02.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=b3a482b4f6189b2b20ea82f9ffbe976a) **3. Choose In progress** Click the **Open** status chip in the top-right corner. A menu of your order states opens, grouped by status. Choose **In progress**. ![The status chip's menu open, with the Open chip and the In progress option highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-start-an-order-03.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=8154be2e72c245033b25e6277fad9d31) **4. Confirm the move** A dialog opens to confirm the move. Under **Item automations**, a ticked line moves the items to **Handed Out** by default. Leave it ticked and click **Move to In progress**. When your account runs these moves without asking, no dialog opens and the order moves straight away. ![The Move order to In progress dialog, with Item automations and the Move to In progress button highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-start-an-order-04.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=a65fcd4e879827efbb36c2afae17bd8e) **5. Check the items are handed over** The status chip now reads **In progress**. On the **Summary** tab, each item's chip reads **Handed Out**, and the fulfillment chip beside the order reference reads **Fulfilled**. ![The order In progress, with the status chip, an item's Handed Out chip and the Fulfilled chip highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-start-an-order-05.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=3ad2cee6393d719a09972e83e5d3a688) ## How do I know it worked? * **The status chip reads In progress** in the top-right corner of the order. * **Each item reads Handed Out** on the **Summary** tab. * **The fulfillment chip reads Fulfilled** beside the order reference once every item is out. * **The order is listed as In progress** when you filter the **Orders** table by **Stage**. ## Troubleshooting / common pitfalls > [accordion] The items did not move to Handed Out > > Your account's automation for **In progress** decides what the move does to the items, and an item in a state that skips automations stays where it is. Set such an item by hand from its own chip. See [Order lifecycle settings](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md). > [accordion] The dialog says the order cannot move yet > > A check your account runs before an order starts, such as **Order is unpaid**, is set to block, and the dialog lists what stands in the way. Fix it and try again. A check set to warn offers **Move anyway** instead. See [Order lifecycle settings](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md). > [accordion] There is a button where the status chip should be > > Your account moves orders with an advance button. Click it to move the order one step, from **Open** to **In progress**. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md). ## Related articles > [card] [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) > > The statuses an order moves through, and what each move does. > [card] [Take an order in admin](https://www.twicecommerce.com/docs/guides/orders/take-an-order-in-admin.md) > > Every step of an admin order, from creating it to closing it. > [card] [Complete an order](https://www.twicecommerce.com/docs/guides/orders/complete-an-order.md) > > Close the order once nothing is left to do on it. > [card] [Order lifecycle settings](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md) > > What each move does to the items, and what is checked first. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.