> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to send a checkout link > Send the customer a link to pay what an order owes, in full or in part, from the order's Payment menu. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Send a checkout link when the customer pays online for what an order owes, all of it or a share. They pay in your online checkout, and the payment lands on the order. [How payments work](https://www.twicecommerce.com/docs/concepts/orders/payments.md) explains what a link collects and what caps it. ## Prerequisites > [!WARNING] > > **Required permissions:** **Create and edit orders** (`orders:order:create`) to send the link, and **View orders** (`orders:order_payments:view`) to follow it on the **Payments** tab. Every built-in role holds both, Member included. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **A payment provider connected**, for the online payment methods the link offers. See [Payments settings](https://www.twicecommerce.com/docs/settings/payments.md). > * **The customer's email**, to send the link to. Without one, create the link and pass it on yourself. ## The walkthrough **1. Open the order** Open the order from **Orders**. Check the location selector in the top-left corner first if you have more than one location, because the table lists only that location's orders. The order opens on its **Summary** tab. ![The Orders table on the All tab, with one order's row highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-01.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=3300e19828e3eb170480d0926507e6c5) **2. Open Send checkout link** Click **Payment** in the top-right corner of the order and choose **Send checkout link**. The **Send checkout link** panel opens on the right. ![The Payment menu open on an order, with the Payment button and Send checkout link highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-02.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=4021288d63b3a964a0850846322afc5f) **3. Check the email** Check **Email** under **Contact details** at the top of the panel. It starts with the email of the order's main customer. Leave it empty to create the link without sending an email, and copy the link from the order's **Payments** tab afterwards. ![The top of the Send checkout link panel, with the Email field under Contact details highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-03.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=ff587fd2a34e34136d12dbf8bf99bfea) **4. Choose what to collect** Check the rows under **Amount to collect**. Every line that still owes money is listed, ticked at what it owes. With an issued invoice, the rows split into **Uncollected items** and **Open invoices**. Untick a row to leave it out of the link, or type a lower figure in its **Amount to collect** field to collect part of it. ![The Amount to collect section with its totals, the ticked item rows and the first row's Amount to collect field highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-04.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=14c67bd47433e29c0aea7565ac0ce4b7) **5. Collect a share, such as half up front** Skip this step to collect the ticked rows in full. To collect a share, click **Apply to selected items** above the rows. Type the figure, choose **%** beside it, and click **Apply**. For half up front, type 50: each ticked row then collects half of what it owes. Choose the currency symbol instead to spread a fixed sum. ![The Send checkout link panel with Apply to selected items, the % toggle beside the figure and the Apply button highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-05.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=0b26a3b52e07e3e58f506258008d92e0) **6. Send the link** Check that the online methods under **Available payment methods** are ticked, then click **Send checkout link** at the bottom of the panel. The button label ends in the amount to collect, for example 25.00 €. It reads **Create checkout link** when **Email** is empty. **Checkout link created successfully** confirms it, and the panel closes. ![Available payment methods and the Send checkout link button highlighted at the bottom of the panel](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-06.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=7684f8b087f587d2460baf03f6943c61) **7. Follow the payment** Open the order's **Payments** tab. The link is listed under **Checkout links** as **Active**. When the customer pays, it changes to **Used** and the payment appears in the **Payments** table. The chip on the **Payments** card in the sidebar reads **Paid**, or **Partially paid** if you collected a share. ![An order's Payments tab, with the tab, the Checkout links card and the link's Active chip highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-send-a-checkout-link-07.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=6d26c2c0bb6761a14c22662df2d20efd) ## How do I know it worked? * **The link is listed under Checkout links** on the **Payments** tab, with the address it went to in the **Email** column. * **It reads Active** until the customer pays, and **Used** after. * **A row of type Payment** appears in the **Payments** table once they pay, and the **Payments** card reads **Paid** or **Partially paid**. ## Troubleshooting / common pitfalls > [accordion] There is no Payment button on the order > > A completed order offers no **Payment** button. Reopen the order to collect on it. A role can also hide the button. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) and [UI visibility](https://www.twicecommerce.com/docs/concepts/admin/visible-areas.md). > [accordion] The send button stays greyed out > > The link has nothing to do. Give at least one row an amount, and tick at least one payment method under **Available payment methods**. See [Order Payments tab](https://www.twicecommerce.com/docs/orders/order-tabs/payment.md). > [accordion] The customer says the link no longer opens > > Check its status under **Checkout links**. **Expired**, **Revoked** and **Used** links take no payment, and completing or archiving the order revokes its active links. Send a new one. See [Order Payments tab](https://www.twicecommerce.com/docs/orders/order-tabs/payment.md). ## Related articles > [card] [How payments work](https://www.twicecommerce.com/docs/concepts/orders/payments.md) > > What a checkout link collects, and what caps the amount. > [card] [Payments and deposits](https://www.twicecommerce.com/docs/guides/orders/take-payment) > > Every walkthrough for taking money and handling deposits on an order. > [card] [Record a manual payment](https://www.twicecommerce.com/docs/guides/orders/record-a-manual-payment.md) > > Recording money the customer paid outside TWICE. > [card] [Extend an order](https://www.twicecommerce.com/docs/guides/orders/extend-an-order.md) > > Giving a customer more time and sending a link for the difference. > [card] [Order Payments tab](https://www.twicecommerce.com/docs/orders/order-tabs/payment.md) > > The Send checkout link panel and the Checkout links table, control by control. 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