> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to reopen an order > Set a closed order back to Open or In progress so you can change it again. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Reopen an order when something on it has to change after it was closed. Moving it back to **Open** or **In progress** makes it editable again, and its items keep the state they are in. [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) explains the statuses and what each move does. ## Prerequisites > [!WARNING] > > **Required permissions:** **Create and edit orders** to reopen the order. Where your account moves orders with a button, **"Move orders to any state"** as well. Every built-in role holds both, Member included. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **The order's reference or the customer's name**, to find the order. > * **The state to return it to**: **Open** or **In progress**, whichever matches where the order is. ## The walkthrough **1. Open the order** Open **Orders** and type the order's reference or the customer's name in **Search all orders**. A closed order stays in the table. Check the location selector in the top-left corner first if your account has more than one location. Click the order's row to open it. ![The Orders table on the All tab, with Search all orders and the closed order's row highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-reopen-an-order-01.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=ec61bd5c979a29f2ae1f0a1d978470f1) **2. Check why it is read-only** Read the banner at the top of the order. **This order is closed** means you can reopen it here. A banner with **Unarchive** in it means the order is archived: unarchive it first, as [Unarchive an order](https://www.twicecommerce.com/docs/guides/orders/unarchive-an-order.md) shows. Unarchiving leaves the order closed, so reopen it afterwards. ![A closed order, with the This order is closed banner and its description at the top highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-reopen-an-order-02.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=36821b2460b1e9ae522e559ee76d83aa) **3. Choose Open or In progress** Click the status chip at the far right of the top bar, **Completed** on a new account. A menu of your order states opens, grouped by status. Choose **Open** or **In progress**. Where your account moves orders with a button and one shows there, open the arrow on the button for the menu. ![The status chip's menu open on a closed order, with the Completed chip and the Open and In progress states highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-reopen-an-order-03.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=2f60591fd6f50de29d2688ff3275aac5) **4. Move the order back** Read the **Move order to Open** dialog, named for the state you chose. It reads "The order moves back to Open and becomes editable again." Open **What stays the same** to see what reopening leaves as it is, such as **"Cancelled checkout links stay cancelled"**. Click **Move to Open**. ![The Move order to Open dialog with What stays the same expanded, and its list and the Move to Open button highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-reopen-an-order-04.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=b6c2f91f9967c7f791ab5dfb0df35ef2) **5. Check the order is editable** **This order is closed** no longer shows, and the status chip reads **Open**. **+ Add** is back in the top-right corner, and the line items on the **Summary** tab open again when you click their names. ![The reopened order with no banner, with the Open status chip and the + Add button highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-reopen-an-order-05.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=451e9124bcd10da4fded28f2be4fdbe0) ## How do I know it worked? * **This order is closed** no longer shows at the top of the order. * The status chip reads the state you chose. * **+ Add** shows in the top-right corner, and the line items open when you click their names. ## Troubleshooting / common pitfalls > [accordion] The status chip does not open > > The order is archived, and a banner with **Unarchive** shows at the top. Unarchive it first, as [Unarchive an order](https://www.twicecommerce.com/docs/guides/orders/unarchive-an-order.md) shows. Where your account moves orders with a button, your role also needs **"Move orders to any state"**. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [accordion] An earlier checkout link no longer works > > Reopening leaves cancelled checkout links cancelled. Send the customer a new one, as [Send a checkout link](https://www.twicecommerce.com/docs/guides/orders/send-a-checkout-link.md) shows. > [accordion] The items did not change state > > Reopening keeps each item's state, and no checks or automations run on a move back. Set an item by hand from its own chip if it has to change. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md#faqs). ## Related articles > [card] [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) > > The statuses an order moves through, and what reopening keeps. > [card] [Changing an order](https://www.twicecommerce.com/docs/guides/orders/edit-an-order) > > Every walkthrough for changing an order a customer already has. > [card] [Unarchive an order](https://www.twicecommerce.com/docs/guides/orders/unarchive-an-order.md) > > Bring an archived order back before you reopen it. > [card] [Complete an order](https://www.twicecommerce.com/docs/guides/orders/complete-an-order.md) > > Close the order again once the change is done. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.