> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to remove an item from an order

> Take one line off an order, decide what happens to the add-ons under it, and free the stock it held.

> [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders)
>
> orders

Remove a line when the customer no longer wants one of the items on an order. The line leaves the order, the stock it held is free for other orders, and the order total drops. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) for what each stage of an order lets you change.

## Prerequisites

> [!WARNING]
>
> **Required permissions:** **Create and edit orders**. Owner, Admin, Manager and Member all hold it. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [!NOTE]
>
> **Have ready before you start:**
>
> * **The line to remove**, and whether the add-ons under it go too.
> * **Whether the customer paid for it.** Removing a line does not refund it. Refund it as well, as [Refund an order](https://www.twicecommerce.com/docs/guides/orders/refund-an-order.md) shows.

## The walkthrough

**1. Open the order**

Open **Orders** and find the order. Check the location selector in the top-left corner first if your account has more than one location, because the table lists only the orders of the location it shows.

![The Orders table with one order's row highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-remove-an-item-01.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=d6b22f41723aae998d06a516d9db66b9)

**2. Tick the line**

Select the line on the order's **Summary** tab: tick the checkbox at the start of its row, left of its image and name. Leave the checkbox under **Stock item** alone, because it selects the unit and offers no removal.

Buttons appear in the top-right corner of the order, starting with **Remove 1 item**.

![An order's Summary tab with one line's checkbox ticked and the Remove 1 item button highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-remove-an-item-02.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=ceea399c9ba9aa71047547558cef2fe9)

**3. Open Remove 1 item**

Click **Remove 1 item**. The **Remove line items** dialog opens, asking you to confirm and listing the name of each line it removes.

![The Remove line items dialog with its title and the list of lines to remove highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-remove-an-item-03.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=14c2d1964dce0e23616fba5e74e54a90)

**4. Decide on the add-ons**

The dialog offers **"Also remove 1 add-on item"** when the line has add-ons under it, with the number of add-ons. It starts unticked.

Select it to remove the add-ons with the line. Leave it unticked to keep them on the order as lines of their own, still priced and still holding their stock.

![The Remove line items dialog with Also remove 1 add-on item ticked and the add-on added to the list](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-remove-an-item-04.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=683d190c4e07528a935de3596817b519)

**5. Remove the line**

Click **Remove** at the bottom of the dialog. The dialog closes, and the **Summary** tab lists the lines left on the order, without the one you removed.

![The order after the removal, with the remaining line highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-remove-an-item-05.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=8e0e4f28e5d932b6cd3e5b8952b15192)

## How do I know it worked?

* The line no longer appears on the **Summary** tab, and neither do the add-ons you removed with it.
* The order total covers only the lines left on the order.
* The stock items the line held are free for other orders over the same dates.

## Troubleshooting / common pitfalls

> [accordion] The checkboxes do not respond, and no Remove button appears
>
> The order is closed, and **This order is closed** shows at the top. A closed order is read-only until you reopen it. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md).

> [accordion] The add-ons are still on the order
>
> The add-on checkbox in the dialog was left unticked, so the add-ons became lines of their own. Select them and remove them the same way. See [Edit an order](https://www.twicecommerce.com/docs/guides/orders/edit-an-order.md).

> [accordion] The item should have stayed on the record
>
> Use the excluded state instead: select the line and mark it as excluded. It stays on the order, struck through, and its stock is freed. See [Cancel or archive an order](https://www.twicecommerce.com/docs/guides/orders/cancel-or-archive-an-order.md) for how the two compare.

## Related articles

> [card] [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md)
>
> What each stage of an order lets you change.

> [card] [Edit an order](https://www.twicecommerce.com/docs/guides/orders/edit-an-order.md)
>
> Every change to a live order, and what each one does to the stock and the money.

> [card] [Refund an order](https://www.twicecommerce.com/docs/guides/orders/refund-an-order.md)
>
> Send back what the customer paid for a line you removed.

> [card] [Cancel an order](https://www.twicecommerce.com/docs/guides/orders/cancel-an-order.md)
>
> Mark every item excluded and close the order.


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