> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to release a deposit > Give a reserved deposit back to the customer when an item comes back in good condition, from the deposit's row on the order's Payments tab. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Release a deposit when the item comes back in good condition and you keep nothing. A hold on the customer's card is cancelled at the payment provider. For a deposit you marked as reserved by hand, TWICE records the release and you hand the money back yourself. [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md) explains holds and what each status means. ## Prerequisites > [!WARNING] > > **Required permissions:** **Create and edit orders** (`orders:order_summary:manage`). Every built-in role holds it, Member included. Releasing moves no money, so it takes no payment permission. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **A reserved deposit with nothing captured from it.** A capture gives back the rest of the hold by itself, so a deposit you captured from has nothing left to release. > * **The item back and checked.** A release cannot be undone, and the deposit cannot be reserved again on the same order. ## The walkthrough **1. Open the order** Open the order from **Orders**. Check the location selector in the top-left corner first if you have more than one location, because the table lists only that location's orders. The order opens on its **Summary** tab. ![The Orders table on the All tab, with one order's row highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-release-a-deposit-01.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=380b08293bd77b01d91d248c99d867e1) **2. Find the deposit on the Payments tab** Click the **Payments** tab at the top of the order and scroll to the **Deposit** table at the bottom. The hold is the row of type **Deposit Auth**. It reads **Succeeded** while the whole hold is still in place. ![An order's Payments tab scrolled to the Deposit table, with the tab, the Deposit card and the Deposit Auth row highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-release-a-deposit-02.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=fee4c65f5e5b80e590ac4d38bebdea67) **3. Open Release deposit** Click the three-dot menu at the end of the **Deposit Auth** row and choose **Release deposit**. The **"Release deposit hold?"** window opens. ![The row menu open on the Deposit Auth row, with the three-dot button and Release deposit highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-release-a-deposit-03.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=fff765cbe857ae00d51eced79df05c33) **4. Release the hold** Read the window: it says the hold goes back to the customer and that this cannot be undone. On a deposit marked as reserved by hand, a notice above it says no payment is processed, so hand the money back yourself. Click **Release hold** in the bottom-right corner. ![The Release deposit hold? window, with its warning that the release cannot be undone and the Release hold button highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-release-a-deposit-04.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=ef9cf58f99a288187c2415a79a7178ba) **5. Check the result** **Deposit hold released** confirms it. In the **Deposit** table, the **Deposit Auth** row now reads **Cancelled**, and a row of type **Cancellation** is added for the amount. The **Deposit** card in the sidebar reads **Cancelled**, with the released amount on its **Cancelled** row. ![The Deposit table with the Deposit Auth row's Cancelled chip, the new Cancellation row and the sidebar Deposit card at Cancelled highlighted](https://mintcdn.com/twicecommerce/R8T_XUXwQgzkyGWI/images/guide-release-a-deposit-05.webp?fit=max\&auto=format\&n=R8T_XUXwQgzkyGWI\&q=85\&s=54dc9b7e987c1c3ccc1168689b4c957b) ## How do I know it worked? * **The Deposit card reads Cancelled**, with the released amount on its **Cancelled** row. * **The Deposit table** shows the **Deposit Auth** row at **Cancelled** and a **Cancellation** row for the amount. * **The Deposit Auth row has no menu any more**, because nothing is left on the hold. * **TWICE sends the customer no email** about a release. Tell them yourself if they ask. ## Troubleshooting / common pitfalls > [accordion] Release deposit is not in the row's menu > > The row has no menu once the hold is captured, released or expired. Completing the order releases every hold on it too, so check the **Deposit** card for the status. See [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md). > [accordion] The order was completed before you released the deposit > > Completing an order releases its deposit holds, so there is nothing left to release. Check the **Deposit** table for the **Cancellation** row. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md). > [accordion] You released a deposit you meant to keep part of > > A release cannot be undone, and the deposit cannot be reserved again. Charge what is owed as a new payment, for example with a [checkout link](https://www.twicecommerce.com/docs/guides/orders/send-a-checkout-link.md). See [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md). ## Related articles > [card] [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md) > > Holds, captures, releases, and what each status means. > [card] [Payments and deposits](https://www.twicecommerce.com/docs/guides/orders/take-payment) > > Every walkthrough for taking money and handling deposits on an order. > [card] [Capture a deposit](https://www.twicecommerce.com/docs/guides/orders/capture-a-deposit.md) > > Keeping some or all of the deposit instead. > [card] [Reserve a deposit](https://www.twicecommerce.com/docs/guides/orders/reserve-a-deposit.md) > > Checking the deposit at pickup and reserving it when it is not held. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.