> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders guides

> Task-based walkthroughs for taking an order, changing it, settling the money, and closing it out.

Each guide below walks one task from start to finish. For what a single view or tab does, see [Orders](/docs/orders/overview) under **Navigating in TWICE**; for how the data is modelled, see the [Order Types](/docs/concepts/orders/order-types) and [Order Lifecycle](/docs/concepts/orders/order-lifecycle) concepts.

An order is one agreement with one customer, and it moves through the same shape whichever way it was created — in the admin, from the storefront, or through the API. These guides follow that arc: opening it, changing it while it is live, settling what is owed, and closing it when the goods come back.

## Creating orders

Opening an order and getting the right things on it.

Guides for taking an order in admin, group orders, and buybacks and trade-ins are in progress.

## Changing an order

Editing a live order without breaking the reservations behind it.

Guides for editing an order, assigning and swapping stock items, and resolving stock item conflicts are in progress.

## Money

Charging, holding, refunding, and invoicing.

Guides for taking payment, deposits and installments, refunds, and invoicing a customer are in progress.

## Closing an order

Returns, cancellations, and the day-to-day handover routine.

Guides for handling late, damaged and partial returns, cancelling or archiving an order, and working the day's pickups and returns are in progress.