> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to mark items returned > Mark the units that came back on an order as Returned, leave the ones still with the customer as they are, and read the result on the order. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Record each unit as **Returned** when it comes back, and leave the units still with the customer as they are. The order shows a partial return until the last unit is back. [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) explains how the order's fulfillment chip reads its items. ## Prerequisites > [!WARNING] > > **Required permissions:** **Create and edit orders** to change an item's state (`orders:order_summary:manage`), which every built-in role holds. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **The units that came back**, with the code on each unit's tag. > * **Damaged units set aside.** Mark them returned too, then record the damage on the stock item. See [Record a damaged item](https://www.twicecommerce.com/docs/guides/orders/record-a-damaged-item.md). ## The walkthrough **1. Find the order** Open **Orders** and enter the code from a returned unit's tag in **Search all orders**. The search also lists earlier orders the unit went out on. With more than one location, check the location selector in the top-left corner first. Click the row of the order it came back from. The order opens on its **Summary** tab. ![The Orders table with a unit's code typed in Search all orders, and the field and the matching order's row highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-mark-items-returned-01.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=36a827a53a1d7008999e46f4da17d649) **2. Select the units that came back** On the **Summary** tab, click the checkbox beside each unit that came back, in the **Stock item** column. Leave the units still with the customer unticked. **Unselect** and **Mark 2 items as** appear in the top-right corner of the order. ![An order's Summary tab with two units ticked in the Stock item column, and a ticked checkbox and Mark 2 items as highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-mark-items-returned-02.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=6ddfa277d96b8cc782dc9e8ce9134631) **3. Open the Mark menu** Click **Mark 2 items as**. The number counts the units you selected. A menu opens with your account's item states, in the order an item moves through them. ![The Mark menu open with the account's item states, with Mark 2 items as and Returned highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-mark-items-returned-03.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=7da88d8f6802b3dec749de4b71a610f7) **4. Choose Returned** Choose **Returned**, the state described as **"Item received back to a location"**. Where your account renamed its states, choose the one it uses for items back with you. The menu closes, the selection clears, and each unit you selected reads **Returned** in the **Fulfillment details** column. ![The Mark menu open, with Returned and its description, Item received back to a location, highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-mark-items-returned-04.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=469287b8c9606a8fca6a0195ef77fa10) **5. Read the order's fulfillment chip** Check the chip beside the order number at the top of the page. It reads **Partially Returned** while some units are still out, and **Returned** once every unit is back. The unit still with the customer reads **Handed Out**, and the order stays **In progress**. ![The order after marking, with the Partially Returned chip, a unit at Returned and the unit still out at Handed Out highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-mark-items-returned-05.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=7442eafa3f20d3c8809f677cec8b9611) ## How do I know it worked? * **Each unit that came back reads Returned** on the order's **Summary** tab, and the units still out read **Handed Out**. * **The chip beside the order number reads Partially Returned**, or **Returned** once nothing is left out. * **The order no longer holds the returned units**, so other orders can take them. Mark the last unit when it comes back, with **Mark 1 item as**. Then [complete the order](https://www.twicecommerce.com/docs/guides/orders/complete-an-order.md). ## Troubleshooting / common pitfalls > [accordion] There is no Mark button at the top of the order > > The order's location hides item states. An Owner or Admin can show them for the location in the last card of **Settings → Orders → Fulfillment lifecycle**. See [Fulfillment lifecycle](https://www.twicecommerce.com/docs/settings/orders/item-fulfillment-states.md). > [accordion] The unit that came back is not on the order > > A different unit went out than the one the order records. Put the unit that came back on the line first, then mark it. See [Swap a stock item](https://www.twicecommerce.com/docs/guides/orders/swap-a-stock-item.md). > [accordion] The order is already completed > > A completed order is read-only, so its items cannot be marked. Reopen it, mark the unit and complete it again. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md#faqs). ## Related articles > [card] [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) > > How the order's fulfillment chip reads its items. > [card] [Returns and damage](https://www.twicecommerce.com/docs/guides/orders/handle-a-return) > > Every walkthrough for taking items back. > [card] [Record a damaged item](https://www.twicecommerce.com/docs/guides/orders/record-a-damaged-item.md) > > Note the damage on the stock item and keep it out of service. > [card] [Complete an order](https://www.twicecommerce.com/docs/guides/orders/complete-an-order.md) > > Close the order once everything is back. > [card] [Find overdue orders](https://www.twicecommerce.com/docs/guides/orders/find-overdue-orders.md) > > The orders whose items are late back. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.