> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to hold a return for inspection

> Tag an order Inspect when its items come back, work the tagged orders from one filtered list, and swap the tag for Inspected once the items are checked.

> [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders)
>
> orders

Tag an order Inspect when its items come back, and swap the tag for Inspected once someone has checked them. Your team works the Inspect list down to zero, and Inspected stays on the order as the record of the check. [Tables](https://www.twicecommerce.com/docs/admin/tables.md#filtering) explains filters and saved views.

## Prerequisites

> [!WARNING]
>
> **Required permissions:** **Create and edit orders** to tag an order and to create a tag (`orders:order_summary:manage`). Every built-in role holds it, Member included. Sharing a saved view with your team takes the Manager role or higher. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [!NOTE]
>
> **Have ready before you start:**
>
> * **The units marked Returned** on the order. Mark them as they come back, not after the check, because the order records the return at the moment you mark it. See [Mark items returned](https://www.twicecommerce.com/docs/guides/orders/mark-items-returned.md).
> * **Two tag names** your whole team uses, such as Inspect for waiting and Inspected for checked.

## The walkthrough

**1. Open the order**

Open **Orders** and enter the code from a returned unit's tag in **Search all orders**. With more than one location, check the location selector in the top-left corner first. The table lists every order the unit has ever been on, so click the row that reads **In progress**. The order opens on its **Summary** tab.

![The Orders table with a returned unit's code in Search all orders and the In progress order's row highlighted](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-01.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=d3e0e40f52099d2ab6b953640466a796)

**2. Tag the order Inspect**

In the **Tags** card in the panel on the right, type Inspect and choose it from the list. The first time, the list reads **Add new tag:** Inspect, which creates the tag. The tag shows as a chip in the card and is saved at once.

![The Tags card on an order with a new tag's name typed and Add new tag offered under the field](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-02.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=86ec46eb6ed24d5c06a7daed5ae3b8df)

**3. Filter Orders on Tags**

Open **Orders** on the **All** tab. Click the funnel button to the right of the search box, whose tooltip reads **Filter**, and choose **Tags** in the list of columns. A **Tags** filter appears under the search box with its panel open.

![The column list open under the Filter button on the Orders table, with Tags highlighted](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-03.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=5fdf6cee3644dbad5dcff9140b89caaf)

**4. Choose Has and tick Inspect**

Leave the rule at the top of the panel at **Has** and tick Inspect in the list. Click outside the panel. The table lists every order waiting for inspection.

Save the filter as a view and share it with your team, as [Save a daily view](https://www.twicecommerce.com/docs/guides/orders/save-a-daily-view.md) shows, so the list opens from its own tab.

![The Tags filter's panel with the rule at Has and one tag ticked, the tagged order listed behind it](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-04.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=71ffd5ae5fa8e234df03c278c0cd6c47)

**5. Check the items**

Click an order's row and check each unit that reads **Returned** on its **Summary** tab. Record any damage on the stock item before you release the order, as [Record a damaged item](https://www.twicecommerce.com/docs/guides/orders/record-a-damaged-item.md) shows.

![An order's Summary tab with a unit's Returned chip and the tag in the Tags card highlighted](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-05.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=a352254ce4c41b0e9b70d2536d8710ef)

**6. Swap Inspect for Inspected**

In the **Tags** card, type Inspected and choose it, or **Add new tag:** Inspected the first time. Then click the cross on the Inspect chip. The order leaves the Inspect list, and Inspected records that the check was done.

![The Tags field with the first tag's chip, a second tag's name typed and Add new tag offered, the cross on the chip highlighted](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-06.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=53689e9cabef3d249989e4cd2a953323)

**7. Complete the order**

Click the **In progress** status chip in the top-right corner, choose **Completed** and confirm, as [Complete an order](https://www.twicecommerce.com/docs/guides/orders/complete-an-order.md) shows. Nothing checks the tag on the way, so an order still tagged Inspect completes all the same.

![The status chip's menu open on an order, with In progress and Completed highlighted](https://mintcdn.com/twicecommerce/Xb60y2g9KnzGSZm2/images/guide-hold-a-return-for-inspection-07.webp?fit=max\&auto=format\&n=Xb60y2g9KnzGSZm2\&q=85\&s=26a02be7b8367ff9ad20e232b45b893c)

## How do I know it worked?

* **The order carries Inspected** in its **Tags** card, and its status chip reads **Completed**.
* **The Inspect list is empty** once every return on it has been checked.
* **Every completed order you took back carries Inspected.** Filter **Orders** on **Stage**, ticking **Completed**, and on **Tags** with **Has not** and Inspected ticked. An order on that list closed without the check.

## Troubleshooting / common pitfalls

> [accordion] An order closed before anyone inspected it
>
> No check reads tags before an order closes. **Return from orders** on scanned units also closes every order it finishes while **Change order state to** stays ticked. Reopen the order and tag it Inspect again. See [Return scanned items](https://www.twicecommerce.com/docs/guides/inventory/return-scanned-items.md) and [Reopen an order](https://www.twicecommerce.com/docs/guides/orders/reopen-an-order.md).

> [accordion] A unit went out on another order before it was inspected
>
> The tag holds nothing back. A unit marked **Returned** is free for other orders at once, and an item state under **Handed out** holds its unit only to the booked end. Reserve a unit that must not go out unchecked, as [Record a damaged item](https://www.twicecommerce.com/docs/guides/orders/record-a-damaged-item.md) shows. See [Fulfillment lifecycle](https://www.twicecommerce.com/docs/settings/orders/item-fulfillment-states.md).

> [accordion] There is no Tags card on the order
>
> The panel on the right is closed: click the button at the right end of the tab row. If the panel opens without the card, your role's **UI Visibility** hides the **Tags card**. See [UI visibility](https://www.twicecommerce.com/docs/concepts/admin/visible-areas.md).

## Related articles

> [card] [Tables](https://www.twicecommerce.com/docs/admin/tables.md)
>
> Filters, saved views and sharing, control by control.

> [card] [Returns and damage](https://www.twicecommerce.com/docs/guides/orders/handle-a-return)
>
> Every walkthrough for taking items back.

> [card] [Mark items returned](https://www.twicecommerce.com/docs/guides/orders/mark-items-returned.md)
>
> Record which units came back on the order.

> [card] [Record a damaged item](https://www.twicecommerce.com/docs/guides/orders/record-a-damaged-item.md)
>
> Note the damage on the stock item and keep it out of service.

> [card] [Save a daily view](https://www.twicecommerce.com/docs/guides/orders/save-a-daily-view.md)
>
> Save a filtered Orders table as a tab of its own.

> [card] [Complete an order](https://www.twicecommerce.com/docs/guides/orders/complete-an-order.md)
>
> Close the order once nothing is left to do on it.


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