> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to complete an order > Close an order once nothing is left to do on it: check what came back, move it to Completed, and confirm. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Complete an order when nothing is left to do on it: what was rented or booked has come back, and what was sold has gone out. Completing closes the order and makes it read-only. [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) explains the statuses and what each move does. ## Prerequisites > [!WARNING] > > **Required permissions:** `orders:order_summary:manage` to move an order between states. All four system roles (Owner, Admin, Manager and Member) hold it. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **The returned items**, to check against the order. > * **Anything still owed, collected first.** Closing the order stops its checkout links. See [Take payment and deposits](https://www.twicecommerce.com/docs/guides/orders/take-payment.md). ## The walkthrough **1. Open the order** Open **Orders** and click the order's row. Type its reference or the customer's name in **Search all orders** to find it. With more than one location, check the location selector in the top-left corner first: the table lists only that location's orders. The order opens on its **Summary** tab. ![The Orders table with the Search all orders box and an In progress order's row highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-complete-an-order-01.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=6202d8ff7454d6859a44c76074e9ecb2) **2. Check what came back** On the **Summary** tab, match each stock item listed under its line against what the customer brought back. Until you complete the order, their chips read **Handed Out**. Sold items stay with the customer, so they need no check. ![An In progress order's Summary tab with its lines highlighted and a stock item's Handed Out chip marked](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-complete-an-order-02.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=9f45c9433702a51d343273526d69fccc) **3. Choose Completed** Click the **In progress** status chip in the top-right corner and choose **Completed**. A dialog opens that lists what closing the order does. ![The status chip's menu open, with the In progress chip and the Completed option highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-complete-an-order-03.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=41a211f673cf5cf7a0246d3eb6344faa) **4. Read what closing does** Open **"What happens when you close order?"** to read the list: checkout links stop working, scheduled payment collections stop, and the order can no longer be edited. Where the order has them, a reserved deposit is released and subscriptions are cancelled. Under **Item automations**, items move to **Returned** by default, and sale items stay **Handed Out**. ![The Move order to Completed dialog with What happens when you close order? opened and Item automations highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-complete-an-order-04.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=90e329236225429e7dc584c51b0e16fe) **5. Confirm** Click **Move to Completed** at the bottom of the dialog. The dialog closes and the order is completed. ![The bottom of the Move order to Completed dialog, with the Move to Completed button highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-complete-an-order-05.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=d6039a07ed2a47c059b3d016653d6459) **6. Check the order is closed** A notice below the order's tabs reads **This order is closed**, and the status chip reads **Completed**. **+ Add** and **Payment** are gone from the top-right corner, because a closed order is read-only. ![The closed order, with the This order is closed notice and the Completed status chip highlighted](https://mintcdn.com/twicecommerce/aIHwB5o92lGv7JVW/images/guide-complete-an-order-06.webp?fit=max\&auto=format\&n=aIHwB5o92lGv7JVW\&q=85\&s=166ef203d162f69117829e9d073ccf16) ## How do I know it worked? * **The status chip reads Completed** in the top-right corner of the order. * **The notice This order is closed** shows below the order's tabs, with "Closed orders are read-only. Re-open the order to make changes." * **Items read Returned** on the **Summary** tab, and sold items read **Handed Out**. * **The order is listed as Completed** when you filter the **Orders** table by **Stage**. ## Troubleshooting / common pitfalls > [accordion] Something has not come back yet > > Leave the order **In progress** and mark back only what came back, item by item. Complete the order once the rest is settled. See [Handle a return](https://www.twicecommerce.com/docs/guides/orders/handle-a-return.md). > [accordion] Move to Completed is greyed out > > A check your account runs before an order closes, such as **Order is unpaid**, is set to block, and the dialog lists what stands in the way. Fix it and try again. See [Order lifecycle settings](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md). > [accordion] You need to change the order after completing it > > Reopen it. Click the **Completed** status chip, choose **In progress** and confirm with **Move to In progress**. The items keep their states, and the order is editable again. See [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md). ## Related articles > [card] [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md) > > The statuses an order moves through, and what each move does. > [card] [Take an order in admin](https://www.twicecommerce.com/docs/guides/orders/take-an-order-in-admin.md) > > Every step of an admin order, from creating it to closing it. > [card] [Start an order](https://www.twicecommerce.com/docs/guides/orders/start-an-order.md) > > Hand the items over by moving the order to In progress. > [card] [Handle a return](https://www.twicecommerce.com/docs/guides/orders/handle-a-return.md) > > Late, damaged and partial returns, item by item. 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