> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to change the dates on an order

> Move a line item's dates on an order that has not started, and choose whether it keeps its price or takes the list price for the new dates.

> [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders)
>
> orders

Change the dates when a customer moves an order that has not started. The line keeps its price unless you take the list price for the new dates when you save. [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md#edit-rules-at-each-stage) explains what each stage of an order lets you change.

Follow [Extend an order](https://www.twicecommerce.com/docs/guides/orders/extend-an-order.md) instead to give an order in progress a later end and collect the difference.

## Prerequisites

> [!WARNING]
>
> **Required permissions:** **Create and edit orders**. Owner, Admin, Manager and Member all hold it. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [!NOTE]
>
> **Have ready before you start:**
>
> * **The new dates and times** the customer asked for.
> * **Which price to charge**: the one the customer was quoted, or the list price for the new dates.
> * **An order that is not closed.** Reopen a closed one first. See [Reopen an order](https://www.twicecommerce.com/docs/guides/orders/reopen-an-order.md).

## The walkthrough

**1. Open the order**

Open **Orders** and find the order. Check the location selector in the top-left corner first if your account has more than one location, because the table lists only the orders of the location it shows. The order opens on its **Summary** tab.

![The Orders table on the All tab, with one order's row highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-01.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=2dd9b3d6c5e2d2c6fee7abfea2d77c8e)

**2. Open the line item**

On the order's **Summary** tab, click the name of the item whose dates change. The **Edit line item** panel opens on the right with the line's dates and price.

![An order's Summary tab, with the name of the paid line item highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-02.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=6862ed0d055160b26889e18f312c6baa)

**3. Pick the new start**

Open **Start** and pick the new date in the calendar, then the time in the list beside it. On a sale, the field is **Sales date**. Past days stay selectable. When the line's **Purchase option** has a fixed length, **End** moves with the start.

![The Edit line item panel with the Start field and its calendar and time list highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-03.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=115fec2b5360f8a248ea0d7c257c3a94)

**4. Pick the new end**

Open **End** and pick the new date, then the time. Skip this on a sale, which has no end. A date that is not free turns the field red, and it reads **"Selected end date is not available"**.

![The Edit line item panel with the End field and its calendar and time list highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-04.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=800378cab4e86ecef41b5752683abb70)

**5. Save the change**

Click **Save** at the bottom of the panel. When **Unit price** still matches the list price for the new dates, the panel closes and the change is saved. When the two differ, **"Unit price differs from list price"** opens with the **Manual unit price** and the **"List price for selected dates"**.

![The Unit price differs from list price dialog, with its title and the Manual unit price and List price for selected dates rows highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-05.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=a3c3540051d44ae3b49fa4695140b24e)

**6. Choose the price**

Click **Apply list price** to charge the catalog price for the new dates, or **Apply manual price** to keep the price the line had. Either one saves the change. **Cancel** takes you back to the panel with nothing saved.

![The Unit price differs from list price dialog with the Apply list price, Apply manual price and Cancel buttons highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-06.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=2fb7c2fd32acb82adc1de70f18936f82)

**7. Check the line**

Check the line on the **Summary** tab. It shows the new dates and the price you chose. When the price went up on a paid line, its payment chip reads **Partially paid**, and the **Payments** card on the right shows what is still unpaid.

![The line item at its new dates, its Partially paid chip and the Payments card highlighted on the Summary tab](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-change-the-dates-on-an-order-07.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=e7d66c54c368b935a0b13e3900262d0e)

## How do I know it worked?

* The line shows the new dates on the **Summary** tab.
* Its price is the one you chose: the old one with **Apply manual price**, or the list price for the new dates with **Apply list price**.
* The order total and the **Payments** card match what you mean to charge.

## Troubleshooting / common pitfalls

> [accordion] Clicking the item's name opens nothing
>
> The order is closed, and **This order is closed** shows at the top. Reopen it first, as [Reopen an order](https://www.twicecommerce.com/docs/guides/orders/reopen-an-order.md) shows.

> [accordion] The new dates are refused
>
> Something else holds the item over the new dates: another order, a buffer, a reservation, or another line on this same order. The line's own hold never blocks it. See [Editing an existing line item](https://www.twicecommerce.com/docs/concepts/catalog/availability.md#editing-an-existing-line-item), and [Check availability](https://www.twicecommerce.com/docs/guides/inventory/check-availability.md) to find what holds it.

> [accordion] The order reads Partially paid after the change
>
> The new price is higher than what the customer paid, and a change moves the total, not the payments. Collect the difference, or set **Unit price** back to the quoted price and save with **Apply manual price**. See [Payments](https://www.twicecommerce.com/docs/concepts/orders/payments.md#faqs).

## Related articles

> [card] [Order Lifecycle](https://www.twicecommerce.com/docs/concepts/orders/order-lifecycle.md)
>
> What each stage of an order lets you change.

> [card] [Changing an order](https://www.twicecommerce.com/docs/guides/orders/edit-an-order)
>
> Every walkthrough for changing an order a customer already has.

> [card] [Extend an order](https://www.twicecommerce.com/docs/guides/orders/extend-an-order.md)
>
> A later end on an order in progress, with a checkout link for the difference.

> [card] [Order Line Items tab](https://www.twicecommerce.com/docs/orders/order-tabs/line-items.md)
>
> Backdating, pickup times and the price dialog in full.

> [card] [Listing Availability](https://www.twicecommerce.com/docs/concepts/catalog/availability.md)
>
> What the check counts when you move a line's dates.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.