> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to capture a deposit

> Keep some or all of a reserved deposit when an item comes back damaged, late or not at all, from the deposit's row on the order's Payments tab.

> [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders)
>
> orders

Capture a deposit to charge the customer from the hold when an item comes back damaged, late or not at all. The amount you keep becomes a payment with its own receipt, and the rest of the hold goes back to the customer. [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md) explains holds, captures and what each status means.

## Prerequisites

> [!WARNING]
>
> **Required permissions:** **Refunds and deposit captures** (`orders:order_payments:manage`). Owner, Admin and Manager hold it. Member does not, so **Capture deposit** is not in the deposit row's menu for that role. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [!NOTE]
>
> **Have ready before you start:**
>
> * **A reserved deposit on an order that is not completed.** Completing an order releases every deposit hold on it, and a released hold has nothing left to capture.
> * **The amount to keep, and why**, for example the repair cost of the damage you found.
> * **The tax rate** that applies to the charge, if it carries tax.

## The walkthrough

**1. Open the order**

Open the order from **Orders**. Check the location selector in the top-left corner first if you have more than one location, because the table lists only that location's orders. The order opens on its **Summary** tab.

![The Orders table on the All tab, with one order's row highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-01.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=1d1052612126f5227f0a8998f366d5d0)

**2. Find the deposit on the Payments tab**

Click the **Payments** tab at the top of the order and scroll to the **Deposit** table at the bottom. The hold is the row of type **Deposit Auth**. It reads **Succeeded** while the whole hold is still in place.

![An order's Payments tab scrolled to the Deposit table, with the tab, the Deposit card and the Deposit Auth row highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-02.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=241b6784dc6876009ffa11ac849613d8)

**3. Open Capture deposit**

Click the three-dot menu at the end of the **Deposit Auth** row and choose **Capture deposit**. The **Capture deposit** window opens with **Reserved** and **Available to capture** at the top. **Available to capture** is the most you can keep.

![The row menu open on the Deposit Auth row, with the three-dot button and Capture deposit highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-03.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=944260edbfcfc6e6475887e6c4209978)

**4. Enter the amount to keep**

Type the amount in **Amount to capture**. It starts at the whole hold. You capture once: when you confirm, the rest of the hold goes back to the customer, and nothing more can be captured from it.

![The Capture deposit window with Available to capture at 100.00 € and Amount to capture lowered to 30.00 € highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-04.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=f6ed96e478f357e23f7663b72e9ac2ac)

**5. Describe the charge**

Type why you are keeping it in **Reason**, for example the damage you found. It names the charge on the receipt. Choose the rate in **Tax levels** if the charge carries tax, or leave it empty for none. Without tax rates in your account, the window reads **"No tax rates configured."** in its place.

![The Capture deposit window with a reason typed in the Reason field and the open Tax levels list highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-05.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=73d5e2fa89a756318b84b49f71a05d07)

**6. Choose whether to email the receipt**

Switch on **"Send receipt email to customer"** to email the customer the receipt. It is off when the window opens. Check the address in **Customer email** under it. It starts with the order's contact email.

A deposit marked as reserved by hand shows a notice here instead: no payment is processed, so collect the money yourself.

![The lower half of the Capture deposit window, with the Send receipt email to customer switch on and Customer email highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-06.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=700faf40a77e62306525b21e9f88182f)

**7. Capture the amount**

Click the button in the bottom-right corner of the window, which reads **Capture** and the amount, for example Capture 30.00 €. The window closes, and **Deposit captured successfully** confirms it.

![The bottom of the Capture deposit window, with the Capture button showing the amount highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-07.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=43a7bc09ea7cf4fa3be80dce060843d5)

**8. Check the result**

Check the **Deposit** table. A new row of type **Deposit Capture** holds the amount, with its own receipt number, and the **Deposit Auth** row reads **Captured** or **Partially captured**. The **Deposit** card in the sidebar shows the same status, with the captured amount on its **Captured** row.

![The Payments tab after a partial capture, the Deposit Capture row, the Partially captured state on the Deposit Auth row and the Deposit card in the sidebar highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-capture-a-deposit-08.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=db0a4bd9c34528bd4f32e530718de3e6)

## How do I know it worked?

* **A row of type Deposit Capture** is in the **Deposit** table for the amount, with its own receipt number.
* **The Deposit card reads Captured or Partially captured**, with the captured amount on its **Captured** row.
* **The Deposit Auth row has no menu any more**, because nothing is left on the hold.
* **The customer has the receipt email**, if you switched it on.

## Troubleshooting / common pitfalls

> [accordion] Capture deposit is not in the row's menu
>
> Your role does not hold **Refunds and deposit captures**, or the row has no menu at all because the hold was already captured, released or expired. Completing the order releases it too. See [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md).

> [accordion] The damage costs more than the deposit
>
> The window refuses an amount above **Available to capture**. Capture the whole hold, then add a line item for the rest and collect it with a [checkout link](https://www.twicecommerce.com/docs/guides/orders/send-a-checkout-link.md). See [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md).

> [accordion] The capture fails with an error notice
>
> The notice gives the reason the payment provider returned. A hold the provider has already let lapse cannot be captured. See [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md#authorization-expiry).

## Related articles

> [card] [Security deposits](https://www.twicecommerce.com/docs/concepts/orders/deposits.md)
>
> Holds, captures, releases, and what each status means.

> [card] [Payments and deposits](https://www.twicecommerce.com/docs/guides/orders/take-payment)
>
> Every walkthrough for taking money and handling deposits on an order.

> [card] [Release a deposit](https://www.twicecommerce.com/docs/guides/orders/release-a-deposit.md)
>
> Giving the whole deposit back when nothing is owed.

> [card] [Reserve a deposit](https://www.twicecommerce.com/docs/guides/orders/reserve-a-deposit.md)
>
> Checking the deposit at pickup and reserving it when it is not held.

> [card] [Refund an order](https://www.twicecommerce.com/docs/guides/orders/refund-an-order.md)
>
> Refunding a captured deposit from its Deposit Capture row.


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