> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to archive an order > Take an order out of the Orders table and out of use: archive it from the order, read what the confirmation warns about, and confirm. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/orders) > > orders Archive an order to take it out of the **Orders** table and release the stock it still holds, whether it was a rental, a booking or a sale that is not going ahead. [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md) explains what archiving keeps, releases and revokes. ## Prerequisites > [!WARNING] > > **Required permissions:** **Create and edit orders** to archive an order (`orders:order_summary:manage`), which every built-in role holds. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **Anything the customer has, back first.** Archiving frees a handed-out unit from now on, while the customer still has it. See [Mark items returned](https://www.twicecommerce.com/docs/guides/orders/mark-items-returned.md). > * **The money settled.** Refund what you give back, and capture any deposit you keep: archiving an open order closes it, which releases the deposit hold. See [Refund an order](https://www.twicecommerce.com/docs/guides/orders/refund-an-order.md) and [Capture a deposit](https://www.twicecommerce.com/docs/guides/orders/capture-a-deposit.md). > * **The order as it is, not completed first.** Archiving closes an open order without moving its items. Completing it first moves sale items to **Handed Out**, which keeps them out of stock as sold. > * **The reason, if you want it on record.** Write it on the order's **Comments** tab first, because archiving asks for none. ## The walkthrough **1. Open the order** Open **Orders** and click the order's row. With more than one location, check the location selector in the top-left corner first. To archive several orders at once, select their rows in the table instead and click **Archive** above it. The same confirmation opens. ![The Orders table on the All tab, with one order's row highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-archive-an-order-01.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=b8a51c0e8ef16bdc49ce0c5493438792) **2. Open More** Click **More** in the top-right corner of the order. A dialog opens with the actions you can take on the order, **Archive** among them. ![The More dialog open over an order, with its heading and the Archive action highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-archive-an-order-02.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=5afa08d0a1f5137adac93a972d11483d) **3. Choose Archive** Choose **Archive**. The **Archive Order** dialog opens. On an order that is not closed yet, it warns that the order is closed before it is archived: checkout links stop working, scheduled payment collections stop, subscriptions are cancelled and the order becomes read-only. ![The Archive Order dialog with its title and the warning about closing the order highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-archive-an-order-03.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=4b0f72700e44027b885c53ef9a9c60e2) **4. Acknowledge the warning** Click the checkbox **"I understand the impact on the items listed above"** under the warning. Until you do, **Archive** stays greyed out. Skip this step on a closed order. Its dialog carries no warning. ![The Archive Order dialog with the acknowledgement checkbox ticked and the Archive button highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-archive-an-order-04.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=ad390a86778ebefe01786ba5cbc3a35e) **5. Archive the order** Click **Archive** at the bottom of the dialog. The dialog closes, and **This asset is archived** shows at the top of the order, with **Unarchive** beside it. ![An archived order, with This asset is archived and the Unarchive button at the top highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-archive-an-order-05.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=17244b7af412bd6cc57fa7f8fe3253a8) **6. Check the checkout links** Open the **Payments** tab. A checkout link that was active now reads **Revoked**, and the customer can no longer pay through it. ![An archived order's Payments tab, with the tab and the checkout link's Revoked chip highlighted](https://mintcdn.com/twicecommerce/gAy6DOwWGKXblDg8/images/guide-archive-an-order-06.webp?fit=max\&auto=format\&n=gAy6DOwWGKXblDg8\&q=85\&s=966495ae37c909d8b4c7ef64f4286a1c) ## How do I know it worked? * **This asset is archived** shows at the top of the order, and its status chip no longer opens. * **The order is gone from the Orders table**, and listed under **Settings → Archived assets** instead. * **Every item keeps the state it had.** Units the order was still preparing are free for other orders. * **Checkout links that were active read Revoked** on the **Payments** tab. ## Troubleshooting / common pitfalls > [accordion] Archive is missing from More > > The order is already archived, or your role cannot close it. Where orders move with a button, a custom role held to the button can archive an open order only when closing is the button's next move. See [Order lifecycle settings](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md). > [accordion] The notice reads Failed to archive the order > > Archiving an open order closes it, and a check your account runs before an order closes, such as **Order is unpaid**, is set to block. Fix what it names, or settle the order, and archive again. See [Order lifecycle settings](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md). > [accordion] A sold unit is still out of stock after archiving > > The sale item reads **Handed Out**, which counts as sold, and archiving keeps a sold unit out of stock. If it never left, unarchive and reopen the order, mark the item **Excluded** and archive again. See [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md#per-asset-behaviour). ## Related articles > [card] [Archiving and Deletion](https://www.twicecommerce.com/docs/concepts/repeating-patterns/archiving-and-deletion.md) > > What archiving keeps, releases and revokes. > [card] [Cancelling an order](https://www.twicecommerce.com/docs/guides/orders/cancel-or-archive-an-order) > > Every walkthrough for standing an order down. > [card] [Unarchive an order](https://www.twicecommerce.com/docs/guides/orders/unarchive-an-order.md) > > Bring an archived order back. > [card] [Cancel an order](https://www.twicecommerce.com/docs/guides/orders/cancel-an-order.md) > > Keep the order on the record with every item excluded. > [card] [Refund an order](https://www.twicecommerce.com/docs/guides/orders/refund-an-order.md) > > Send back what the customer paid. 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