> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up and train your team

> Invite users, assign roles, and train staff before the readiness check rather than after it.

Step 6 of [migrating from TWICE 1.0](/docs/guides/migration/overview). Train staff **before** the readiness check, so the check can confirm they are ready rather than discovering they are not.

## Get everyone in

Invite every user under **Settings → Users & Roles** and assign roles that match what they actually do. **1.0 logins do not carry over.**

Check that more than one person can reach billing, payments and user management. A single administrator is a single point of failure, and migrations have a habit of coinciding with holidays.

## Train the people who use it daily

Train the people who take orders, hand items over, and take them back. That is a different group from the people who configured the system, and they need different things.

Give each location a **named superuser who is on shift when you switch**. On the day, questions go to a person in the room, not to a support queue.

Put quick-reference material at the counter. Your TWICE contact can produce this for you.

## Prove it rather than assuming it

Each person completes an order, a handover and a return themselves. Watching someone else do it is not training.

## Done when

* Every user has an account with the right role.
* Staff have been trained and are confident using the system.
* Each person has completed an order, a handover and a return.
* Each location has a named superuser rostered for the switch.
* Reference material is at the counter.

## Related articles

<CardGroup cols={2} className="doc-rows-condensed">
  <Card title="Users and roles" href="/docs/settings/users-roles">
    Inviting users and what each role can do.
  </Card>

  <Card title="Take an order in admin" href="/docs/guides/orders/take-an-order-in-admin">
    The core counter task.
  </Card>

  <Card title="Daily pickups and returns" href="/docs/guides/orders/daily-pickups-and-returns">
    The day-to-day rhythm at the counter.
  </Card>

  <Card title="Migrating from TWICE 1.0" href="/docs/guides/migration/overview">
    The full sequence this step belongs to.
  </Card>
</CardGroup>